Luxury Sales Advisor

Overview

Chanel is an iconic French luxury house renowned for haute couture, ready-to-wear, leather goods, accessories, fragrance and beauty. As an independent, privately held maison, Chanel combines deep respect for artisanal craftsmanship and heritage with exacting standards of client service and retail presentation, offering rigorous in-store training and a highly curated boutique environment.

Role & Responsibilities

• Deliver exceptional, personalized client service to high-net-worth and repeat clients, building long-term relationships and loyalty.
• Achieve and exceed individual and boutique sales targets through consultative selling and proactive clienteling.
• Maintain impeccable visual merchandising and product presentation consistent with Chanel brand standards.
• Manage sales transactions, returns and after-sales service accurately and discreetly using the store's POS and client databases.
• Develop and maintain detailed client records, follow up on leads and coordinate private appointments and VIP previews.
• Support boutique operations including stock replenishment, inventory counts, receiving deliveries and loss-prevention procedures.
• Participate in in-store events, product launches and promotional activities, representing the brand with professional poise.
• Collaborate with boutique colleagues and management to share market feedback and client insights.

Qualifications

• Proven ability to deliver luxury-level customer service with a polished, professional demeanour.
• Excellent interpersonal and communication skills, with the capacity to engage discerning clients.
• Strong sales orientation with a track record of meeting or exceeding targets (preferred).
• Availability to work retail hours, including evenings, weekends and local public holidays.
• Legal right to work in South Korea and eligibility to work in the specified location.

Skills

Experience

Typically 1–3 years of client-facing retail experience; prior experience within luxury fashion, beauty, or accessories boutiques is strongly preferred.

Education

Secondary education completed; vocational training or post-secondary studies in fashion, retail, hospitality or business is advantageous.

Culture

Chanel cultivates a culture of meticulous craftsmanship, discretion and refined client service. Boutique teams operate in a highly collaborative yet performance-driven environment where attention to detail, brand stewardship and professional presentation are paramount.