Luxury Sales Advisor

Location LondonEnglandUK
Type Other
Seniority Entry-Level
Posted Mar 16, 2026
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Chanel is hiring a Client Advisor at Harrods in London — deliver exceptional luxury client service and drive sales for the brand.

Overview

Chanel is an iconic Parisian maison renowned for haute couture, ready-to-wear, leather goods, fine jewellery, watches and fragrances. As an employer, the brand emphasizes timeless craftsmanship, creative excellence and meticulous client service across its global boutiques and concessions, offering rigorous product training and a highly disciplined luxury retail environment.

Role & Responsibilities

  • Deliver exceptional, personalised client service and build long-term relationships with high-net-worth clients at the Harrods concession.
  • Achieve and exceed individual and store sales targets through consultative selling, clienteling and appointment management.
  • Maintain exemplary visual merchandising standards, ensuring product displays reflect Chanel’s brand guidelines and seasonal directives.
  • Manage daily point-of-sale transactions, returns and after-sales processes with accuracy and discretion.
  • Proactively develop and maintain a client book, conduct follow-ups, and coordinate private viewings or bespoke service where appropriate.
  • Collaborate with store management on stock replenishment, inventory control and loss-prevention procedures.
  • Participate in brand training, product launches and promotional events to deepen product knowledge and elevate client experience.

Qualifications

  • Proven aptitude for luxury retail and high-touch client service with a professional, polished demeanour.
  • Excellent verbal communication and interpersonal skills; confident engagement with affluent clientele.
  • Strong commercial awareness and a demonstrable track record of meeting or exceeding sales objectives.
  • High level of numeracy and accuracy for cash handling and transactional responsibilities.
  • Flexible availability to work retail hours, including weekends and peak trading periods.

Skills

Clienteling and relationship management Consultative selling and closing techniques Visual merchandising to luxury brand standards Inventory management and stock reconciliation Point-of-sale (POS) operation and cash handling Appointment booking and calendar management Cross-selling and product upselling Team collaboration and communication

Experience

Typically 1–3 years of experience in luxury retail, department-store concessions or high-end boutique sales; demonstrable client book or proven record in client development is advantageous.

Education

Secondary education or equivalent; vocational retail or customer service qualifications preferred but not mandatory.

Culture

Chanel’s retail culture is defined by exacting standards, discretion and a commitment to artisanal quality. The workplace prizes formal product knowledge, refined client service and teamwork within a highly curated luxury environment.