Luxury Brand Representative

Overview

Chanel is an independent French maison renowned for its haute couture, ready-to-wear, accessories and beauty lines. As a global luxury goods house, Chanel is characterised by artisanal craftsmanship, a strong heritage aesthetic and a client-focused retail network that values discretion, creativity and exacting standards of service.

Role & Responsibilities

• Act as the public face of the brand in Mexico City, delivering exemplary client-facing service across boutique, client events and off-site activations.
• Develop and maintain a curated client portfolio through proactive clienteling, follow-up, and personalised service to drive repeat business and lifetime value.
• Achieve and exceed individual and boutique sales targets and KPIs through consultative selling and relationship building.
• Provide authoritative product knowledge across categories (fragrance, beauty, accessories, ready-to-wear) and advise clients on styling, gifting and bespoke requests.
• Collaborate with boutique leadership and regional teams on client outreach, sampling programs, private appointments and local events.
• Support visual merchandising standards and boutique presentation to ensure alignment with brand guidelines.
• Accurately record client interactions and sales activity in the CRM and produce regular reports for the boutique manager.

Qualifications

• Proven track record in luxury retail, clienteling or brand representation; demonstrable success meeting sales targets.
• Exceptional interpersonal skills with a polished, client-centric manner and high emotional intelligence.
• Strong product literacy and the ability to convey technical and stylistic information with authority.
• Professional presentation and uncompromising attention to detail consistent with luxury brand standards.
• Availability to work retail hours including evenings, weekends and event-driven schedules.

Skills

Experience

Typically 3+ years of progressive experience in luxury retail, brand representation or high-end hospitality with a demonstrable record of building and retaining a discerning client base.

Education

High school diploma required; tertiary qualification in business, hospitality, fashion or a related discipline preferred.

Culture

Chanel fosters a culture of refinement, creativity and rigorous attention to craft. The workplace privileges discretion, personalised client service and collaboration across ateliers, boutiques and regional teams, offering opportunities to work closely with heritage-driven product and seasonal collections.