Luxury Beauty Advisor

Location LondonEnglandUK
Type Other
Seniority Mid-Level
Posted Mar 16, 2026
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Chanel seeks a Fragrance and Beauty Sales Consultant in London (H Beauty Milton Keynes) to deliver luxury client experiences and drive retail sales.

Overview

Chanel is an iconic French maison renowned for haute couture, ready-to-wear, accessories, fragrance and beauty. As an independently owned luxury house with a global retail presence, the brand emphasizes craftsmanship, creativity and an uncompromising commitment to service and brand heritage.

Role & Responsibilities

  • Deliver exemplary, boutique-level client experiences through one-to-one consultations across fragrance, skincare and make-up.
  • Achieve and exceed individual and store sales targets through consultative selling and clienteling.
  • Develop and maintain a personal client portfolio, managing follow-ups, bookings and personalised recommendations.
  • Maintain brand standards for visual merchandising, product presentation and stock replenishment within the concession.
  • Operate point-of-sale, process transactions and ensure accurate cash handling and stock control procedures.
  • Participate in brand training, product launches, and in-store events to drive engagement and sales.

Qualifications

  • Right to work in the UK.
  • Proven retail sales experience in luxury beauty or fragrance (preferred 2+ years).
  • Strong interpersonal and communication skills with an ability to build lasting client relationships.
  • Flexible availability including weekends and evenings to meet retail trading hours.
  • Professional presentation and a client-focused, discreet approach consistent with luxury service standards.

Skills

Consultative selling Clienteling and CRM-driven follow-up Make-up application and skincare consultation Fragrance knowledge and scent layering techniques Visual merchandising and stock replenishment Point of Sale (POS) operation and cash handling Retail KPI awareness and target-driven selling

Experience

Minimum of approximately 2 years' experience in luxury beauty, fragrance or premium cosmetics retail; prior concession or boutique experience is advantageous.

Education

Secondary education (GCSEs/A-levels) or equivalent; vocational beauty or cosmetics qualifications preferred but not required.

Culture

Chanel cultivates an environment that blends artistic heritage with commercial excellence, prioritising exceptional client service and professional development. Teams operate with high standards of craftsmanship, discretion and attention to detail expected of a leading luxury maison.