Learning Assistant — Boutique Fashion (Alternance)

Overview

Chanel is an independent French maison of luxury fashion, leather goods, and beauty renowned for its craftsmanship, creative vision, and iconography. The brand operates an international network of flagship boutiques and invests in employee development to maintain exacting standards of client experience and product knowledge.

Role & Responsibilities

• Support the boutique learning agenda for the Chanel Fashion shop at Galeries Lafayette, including onboarding, product education, and sales technique programmes.
• Prepare and update training materials, presentations and e-learning content in partnership with the Learning & Development team.
• Coordinate scheduling and logistics for in-store training sessions, workshops and coaching visits.
• Administer and maintain training records within the Learning Management System and ensure compliance with required completion tracking.
• Assist trainers with delivery of practical coaching on the shop floor and participate in assessment and feedback processes.
• Produce routine reports and basic training metrics to monitor adoption and impact of learning initiatives.
• Liaise with boutique management, retail operations and HR to ensure alignment between training activities and commercial priorities.
• Provide operational support for product launches and boutique events with training-related responsibilities.

Qualifications

• Enrolment in a higher-education programme (Bachelor’s or Master’s level) in Human Resources, Learning & Development, Business, Marketing or a related discipline.
• Available to begin the alternance in September 2024 and commit to the contractual duration required by the programme.
• Strong organisational skills with attention to detail and the ability to manage competing priorities.
• Excellent interpersonal and verbal communication; professional presentation appropriate for a luxury boutique environment.
• Proactive, service-oriented attitude with a demonstrable interest in luxury retail and client experience.
• Discretion and respect for confidentiality when handling personnel and commercial information.

Skills

Experience

Previous experience or internships in retail, hospitality, customer-facing roles or HR/learning functions is an advantage but not mandatory; demonstrable interest in luxury retail and client service is valued.

Education

Currently enrolled in a Bachelor’s or Master’s programme in HR, Learning & Development, Business, Marketing, Communication or a related field.

Culture

Chanel’s workplace combines artisanal savoir‑faire with a rigorous commercial discipline; employees operate in an environment that prizes creativity, impeccable client service and continuous professional refinement. Teams are collaborative and focused on preserving the maison’s standards while supporting individual development.