Junior Client Advisor
Chanel — Seoul: Junior Client Advisor (TFJS). Represent Chanel in Seoul, deliver high-touch client service and drive boutique sales.
Overview
Chanel is an independent French house renowned for haute couture, ready-to-wear, leather goods, accessories and beauty. As an employer, Chanel emphasizes craftsmanship, timeless design and discretion, investing in intensive product training and long-term client relationships across its global boutiques.
Role & Responsibilities
- Deliver exemplary, personalised client service and uphold the Chanel brand experience at every touchpoint.
- Develop and maintain client relationships through proactive clienteling and CRM follow-up to drive repeat business and lifetime value.
- Achieve boutique sales targets and KPI objectives through consultative selling and cross-selling of product categories.
- Manage daily boutique operations including point-of-sale transactions, stock handling, visual merchandising and inventory accuracy.
- Maintain up-to-date product knowledge and present collections with impeccable standards of styling and presentation.
- Support in-store events, private appointments and after-sales services, ensuring confidentiality and a seamless client journey.
Qualifications
- Previous client-facing experience in luxury retail or hospitality, preferably within premium fashion, accessories or beauty.
- Strong interpersonal skills with an emphasis on discretion, professionalism and polished presentation.
- Demonstrable ability to build rapport with VIP and high-net-worth clients and to manage a personal client portfolio.
- Flexibility to work boutique hours, including evenings and weekends, and to participate in special events or trunk shows.
- Fluency in Korean is a reasonable expectation for this location; additional language skills are an asset.
Skills
Experience
Typically 1–3 years of progressive, client-facing experience in luxury retail or related hospitality roles; prior boutique sales experience is preferred.
Education
High school diploma or equivalent; tertiary qualification in fashion, retail, hospitality or a related field preferred.
Culture
Chanel cultivates a culture of craftsmanship, elegance and exacting standards. The workplace prioritises personalised client service, continuous training and respect for the brand's heritage while encouraging creativity within a discreet, collaborative environment.