Jewelry Advisor

Overview

Chanel is an independent, privately held French maison renowned for its heritage in haute couture, ready-to-wear, accessories and fine jewelry. The brand combines artisanal craftsmanship with contemporary creativity and a global retail footprint, offering employees a highly curated luxury environment and rigorous standards of service.

Role & Responsibilities

• Deliver personalised, consultative sales service to high-net-worth and walk-in clients, building long-term relationships and repeat business.
• Present and demonstrate fine jewelry pieces with deep product knowledge, highlighting craftsmanship, materials and provenance.
• Achieve and exceed individual and store sales targets through proactive clienteling and outreach activities.
• Manage client records and follow-up using the store CRM; coordinate appointments, private viewings and after-sales service.
• Maintain visual merchandising and display standards specific to fine jewelry; ensure secure presentation and inventory accuracy.
• Conduct daily cash and POS transactions in accordance with brand procedures and ensure compliance with loss-prevention protocols.
• Collaborate with the boutique team and management on store initiatives, events and product launches; participate in training and development.

Qualifications

• Proven experience selling fine jewelry or high-end accessories in a luxury retail environment.
• Exceptional interpersonal and consultative selling skills with a client-first orientation.
• Strong attention to detail, discretion and professionalism when handling high-value merchandise.
• Ability to work retail hours including evenings, weekends and holidays; flexible availability for events and private appointments.
• Fluent communication skills and the ability to present product stories clearly and persuasively.

Skills

Experience

Typically 2+ years of direct retail experience selling fine jewelry, watches or luxury accessories, preferably within an internationally recognised maison or high-end jeweller. Demonstrable track record of meeting sales targets and cultivating high-value client relationships is expected.

Education

High school diploma or equivalent required; post-secondary education in business, luxury retail, gemology or related fields and professional certifications (e.g., gemology courses) are advantageous.

Culture

Chanel fosters a culture of excellence, discretion and meticulous attention to detail rooted in French artisanal tradition. The workplace emphasises product mastery, elevated client service and continuous professional development within a refined, creative environment.