Jewelry Advisor Assistant
Chanel — Jewelry Advisor Assistant in Paris. Assist senior advisors with client service, merchandising and boutique operations for Chanel high jewelry.
Overview
Chanel is an independent global maison renowned for its haute couture, fine jewelry and exceptional savoir-faire. As an employer, Chanel emphasizes artisanal craftsmanship, meticulous product knowledge and discreet, highly personalized client service across its network of boutiques and ateliers.
Role & Responsibilities
- Support senior jewelry advisors in daily client service: schedule and confirm appointments, prepare showings and manage client files.
- Deliver attentive, personalised clienteling during consultations and sales; nurture long-term relationships and follow up on post‑sale care.
- Maintain rigorous presentation standards for high‑jewelry displays and window merchandising to reflect maison aesthetic and seasonal directives.
- Operate point‑of‑sale (POS) and CRM systems for transactions, client records and VIP communications; ensure accuracy of sales and reporting.
- Assist with inventory management, secure handling of stock, receipts, transfers and reconciliation in accordance with security protocols.
- Contribute to after‑sales service, including documentation for repairs, resizing and provenance, liaising with ateliers and client services teams.
- Adhere to brand compliance, client confidentiality and anti‑money‑laundering procedures at all times.
Qualifications
- Impeccable client service skills with professional discretion and a polished luxury presentation.
- Strong verbal communication and interpersonal skills; confident in building rapport with high‑net‑worth clients.
- Numerical accuracy and attention to detail for transactional tasks and inventory control.
- Ability to work flexible boutique hours, including weekends and peak retail periods.
- Demonstrable understanding of jewellery terminology, gemology basics or related vocational training preferred.
Skills
Experience
1–3 years of retail experience in luxury goods, preferably within fine or high jewelry; prior boutique or client‑facing roles are highly valued.
Education
High school diploma or equivalent; vocational training in retail, gemology or luxury sales (e.g. gemological certificate) preferred.
Culture
Chanel cultivates an environment of exacting standards and refined service, where craftsmanship and discretion are paramount. The workplace rewards deep product knowledge, humility and the ability to deliver highly tailored client experiences.