IT Application Manager

Overview

Chanel is an independent, privately held global luxury house renowned for haute couture, ready-to-wear, leather goods, fragrances and beauty. As an employer, Chanel balances deep respect for artisanal heritage with investment in technology and global operations, offering a high-calibre, discreet and performance-driven workplace.

Role & Responsibilities

• Own the end-to-end lifecycle for a portfolio of enterprise applications: roadmap, release planning, maintenance, upgrades and decommissioning.
• Act as principal liaison between business stakeholders, IT architects, vendors and third-party integrators to define requirements and deliver solutions on time and within budget.
• Manage application change control, incident and problem management to meet SLAs and ensure service continuity.
• Lead and coordinate application implementation projects, including testing strategy, UAT coordination and deployment planning.
• Oversee vendor relationships and contracts, including performance reviews, escalations and commercial optimisation.
• Ensure applications comply with security, data protection and internal control standards; collaborate with InfoSec and GRC teams on risk remediation.
• Coach and mentor application support engineers; allocate resources and define operational processes to improve stability and efficiency.
• Produce and present regular reporting on application health, roadmap progress, costs and KPIs to senior management.

Qualifications

• Proven experience managing enterprise application portfolios in a matrixed, global organisation.
• Demonstrable experience of vendor management and contract governance.
• Strong stakeholder management and communication skills, able to navigate commercial and technical conversations with executive sponsors.
• Familiarity with IT governance, change management and service delivery best practices.

Skills

Experience

Typically 5+ years of progressive experience in application management or IT delivery, including responsibility for large-scale application deployments and cross-functional stakeholder engagement; experience in luxury retail or fashion brands preferred.

Education

Bachelor's degree in Computer Science, Information Systems, Engineering or a related discipline, or equivalent professional experience.

Culture

Chanel combines rigorous attention to craft with a global, high-performance operational model. The workplace values discretion, excellence and cross-disciplinary collaboration, offering opportunities to work on brand-defining projects within a fastidious and design-led environment.