High-End Manager, Watches & Fine Jewelry

Location MacaoMacaoChina
Type Other
Seniority Manager
Posted Mar 16, 2026
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Chanel — Macao SAR: High-End Manager, Watches & Fine Jewelry. Lead luxury watch and jewellery sales, client development and boutique performance in Macao.

Overview

Chanel is an independent global maison renowned for its couture, accessories and haute joaillerie. As an employer, Chanel emphasizes craftsmanship, creativity and rigorous standards across its retail network, investing in talent who can represent the brand's heritage and discreet luxury service to affluent clientele.

Role & Responsibilities

  • Lead and develop the boutique's high-end watches and fine jewelry business to achieve and exceed sales, margin and client acquisition targets.
  • Own the client development strategy for HNW and UHNW customers, including bespoke clienteling, private appointments and relationship management.
  • Manage boutique merchandising and assortment planning for timepieces and jewellery, ensuring product presentation meets Chanel's visual and luxury standards.
  • Coach, recruit and mentor a specialist sales team, setting KPIs, running regular training on product knowledge (haute horlogerie and high jewellery) and service rituals.
  • Oversee inventory control, stock allocation and loss-prevention procedures for high-value pieces, liaising with regional supply chain and compliance teams.
  • Plan and execute client events, product launches and trunk shows in coordination with regional marketing and PR to maximize brand exposure and sales conversion.
  • Drive accurate sales forecasting, reporting and analysis; present business reviews to regional management and recommend commercial actions.
  • Ensure adherence to brand policies, local regulations and after-sales service standards, including authentication and warranty handling.

Qualifications

  • Proven track record in luxury retail management with specific experience in watches and/or fine jewelry (preferably haute horlogerie/high jewellery).
  • Demonstrable success in developing HNW/UHNW client relationships and securing high-value transactions.
  • Strong leadership skills with experience recruiting, coaching and developing specialist sales teams.
  • Excellent commercial acumen, with ability to manage inventories, margins and boutique P&L responsibilities.
  • Fluent business communication skills and professional presentation appropriate for luxury clientele; readiness to travel locally for events and client visits.

Skills

Clienteling High-net-worth relationship management Merchandising for luxury watches and jewellery Sales forecasting and KPI analysis Inventory management for high-value stock Team leadership and talent development Event and trunk show coordination After-sales service and warranty processes

Experience

Minimum 5 years of progressive experience in luxury retail with responsibility for watches and/or fine jewelry; prior management of a boutique or regional sales team and a proven record of acquiring and retaining high-net-worth clients.

Education

Bachelor's degree in Business, Luxury Brand Management, Retail Management or a related field, or equivalent practical experience in the luxury sector.

Culture

Chanel's workplace culture prizes exacting standards, discretion and creativity; employees are expected to embody the maison's heritage while delivering contemporary, personalized service. The brand invests in specialist training and a collaborative retail environment where craftsmanship and client relationships are paramount.