High-End Manager, Watches & Fine Jewelry

Location Hong KongHong KongChina
Type Other
Seniority Manager
Posted Mar 16, 2026
Apply Now

Chanel — High-End Manager, Watches & Fine Jewelry in Hong Kong. Lead boutique operations, sales and VIP client relationships for luxury timepieces and jewellery.

Overview

Chanel is an independent French maison renowned for couture, ready-to-wear, accessories, watches and fine jewelry. The brand is known for exacting standards of craftsmanship, heritage-led creativity and discreet, highly personalised client service across an international retail network.

Role & Responsibilities

  • Lead daily boutique operations for the Watches & Fine Jewelry category, ensuring flawless execution of brand standards and visual merchandising.
  • Drive sales performance against targets through active participation in selling, team coaching and performance management.
  • Develop and maintain relationships with high-net-worth and VIP clients; manage bespoke clienteling strategies and after-sales service.
  • Recruit, train and mentor a multi-disciplinary sales team; set objectives, conduct regular feedback and ensure career development.
  • Oversee inventory control, stock replenishment and secure handling of high-value merchandise in compliance with loss-prevention protocols.
  • Plan and execute in-store events, private viewings and product launches in collaboration with regional marketing and wholesale teams.
  • Analyse sales KPIs, create forecasts and implement action plans to optimise profitability and sell-through by SKU and segment.
  • Liaise with regional headquarters on assortment, pricing, client requests and bespoke commissions to preserve brand positioning.

Qualifications

  • Proven track record in luxury retail management with responsibility for watches and/or fine jewelry.
  • Demonstrable success managing sales targets and developing relationships with high-net-worth clients.
  • Strong leadership experience with history of recruiting, coaching and retaining high-performing teams.
  • Excellent commercial acumen, inventory management and familiarity with luxury retail KPIs.
  • Fluent business communication in English; additional regional languages advantageous (not specified in source).

Skills

Clienteling and VIP relationship management Luxury merchandising and visual standards Sales coaching and team leadership Inventory control and loss-prevention procedures Sales forecasting and KPI analysis Event execution and private client experiences Exceptional product knowledge of watches and high jewelry

Experience

Typically 5+ years in luxury retail with specific exposure to watches and fine jewelry; at least 2 years in a managerial or senior supervisory role responsible for boutique performance and team leadership.

Education

Bachelor’s degree or equivalent professional experience in business, luxury retail, hospitality or a related field.

Culture

The workplace emphasizes meticulous craftsmanship, discretion and a service-led approach tailored to elite clientele. Employees are expected to combine commercial rigour with refined product knowledge and an appreciation for the maison’s heritage and aesthetic.