Head of Retail Excellence

Location SingaporeSingapore
Type Full-Time
Seniority Director
Posted Dec 19, 2025
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Join Chanel in Singapore as the Head of Retail Excellence for Watches and Fine Jewellery. Lead strategic retail initiatives in a dynamic and inclusive environment.

Overview

Chanel, a renowned luxury fashion house, is part of a prestigious conglomerate known for its commitment to excellence and innovation in the fashion industry. As an employer, Chanel offers a dynamic and inclusive environment, fostering personal growth and collective progress. The company values diversity and individuality, which enhances the effectiveness and creativity of its teams.

Role & Responsibilities

  • Develop and execute strategic retail initiatives for Watches and Fine Jewellery (WFJ) in the SEAA region, leveraging Singapore as a central hub.
  • Establish and implement a framework for Retail Excellence and Strategy, focusing on business development, people strategy, and retail ecosystem performance.
  • Lead the rollout of retail-related strategic projects, coordinating execution with cross-functional teams.
  • Design and update the WFJ retail operating model, including boutique segmentation, merchandising, and client management.
  • Champion exceptional client experiences by setting high standards for selling ceremonies and clienteling.
  • Collaborate with Fashion Retail Leaders to integrate WFJ categories into the client journey and ensure synergy across all markets.
  • Implement and monitor performance and service KPIs to guide retail leaders in achieving business ambitions.
  • Define and orchestrate a vision for WFJ Learning and People Development, building a strategy around capabilities, competencies, and engagement.
  • Facilitate global and regional program execution to ensure impactful learning experiences.
  • Design staff engagement programs to inspire passion and interest in the WFJ category.

Qualifications

  • Proven experience in retail strategy and operations within the luxury sector.
  • Demonstrated ability to lead and collaborate with diverse teams across global, regional, and market levels.
  • Strong analytical skills with a strategic and visionary mindset.
  • Experience as a people manager, with a focus on performance and transformation.

Skills

Exceptional strategic thinking and planning abilities. Strong understanding of retail staff and market dynamics. Ability to innovate and approach challenges with agility and flexibility. Excellent communication and influencing skills in a matrixed environment. Cultural sensitivity and ability to work in a multicultural setting.

Experience

Extensive experience in luxury retail strategy and operations, with a focus on Watches and Fine Jewellery.

Benefits

Chanel offers a comprehensive benefits package, including opportunities for personal and professional growth within a supportive and inclusive work environment.

Culture

Chanel fosters an inclusive culture that nurtures personal growth and values the uniqueness of each individual. The company encourages diversity and believes in the complementarity and effectiveness of diverse teams, contributing to collective progress.