Head of Program, ORION POS — North Asia & SEAA

Location Hong KongHong KongChina
Type Other
Seniority Director
Posted Mar 16, 2026
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Chanel — Head of Program (ORION POS) in Hong Kong. Lead the regional POS programme across North Asia & SEAA, driving implementation, governance and adoption.

Overview

Chanel is an independent, privately held global luxury house known for its haute couture, ready‑to‑wear, accessories and beauty lines. As an employer, Chanel positions itself as a design‑driven organisation that combines artisanal savoir‑faire with rigorous operational standards; regional technology and retail teams collaborate closely with Maison and global functions to deliver elevated client experiences.

Role & Responsibilities

  • Own end‑to‑end delivery of the ORION POS programme across North Asia and South‑East Asia & Australasia (SEAA): define scope, roadmap, governance and success metrics.
  • Coordinate cross‑functional stakeholders (retail ops, IT, merchandising, finance, HR, legal and field leadership) to align business requirements, timelines and deployment sequencing.
  • Manage external vendors and systems integrators: negotiate contracts, manage SLAs, monitor deliverables and enforce quality standards.
  • Lead programme planning, resource allocation, risk‑management, budget control and change requests; report progress to regional leadership and global sponsors.
  • Oversee data migration, reconciliation, testing (UAT), go‑live readiness and post‑launch hypercare including incident escalation procedures.
  • Design and implement training, enablement and adoption strategies for store teams and operations managers; develop playbooks and knowledge transfer.
  • Define performance reporting, KPIs and continuous improvement initiatives to optimise POS reliability, client experience and retail productivity.

Qualifications

  • Bachelor’s degree in Business, Information Systems, Computer Science or a related discipline; MBA or advanced degree preferred.
  • Proven experience leading large‑scale POS or retail systems implementations across multiple countries in the Asia Pacific region.
  • Demonstrable competence in programme governance, vendor management and cross‑border stakeholder engagement at senior levels.
  • Strong commercial acumen with experience managing programme budgets and negotiating supplier contracts.
  • Excellent communication skills, fluent in English; additional regional languages an advantage.

Skills

ORION POS Program management Project governance Stakeholder engagement Vendor and contract management Change management Training and enablement Data migration and reconciliation Budget and risk management Retail operations alignment Performance reporting and KPI definition

Experience

Extensive regional experience (typically 8+ years) delivering complex retail technology programmes or POS transformations, with a track record of successful multi‑country rollouts in North Asia and South‑East Asia / Australasia.

Education

Bachelor’s degree in Business, Information Systems, Computer Science or a related field; MBA or other advanced degree preferred.

Culture

Chanel’s regional teams combine craft sensibility with disciplined project execution; the workplace emphasizes excellence, discretion and collaboration across creative and operational functions. Employees are expected to maintain high standards of client centricity while navigating complex, multicultural environments.