Head of High‑End Business

Overview

Chanel is an independent French luxury house renowned for haute couture, ready‑to‑wear, leather goods, accessories, fragrances and beauty. The brand is recognised for uncompromising craftsmanship, distinctive heritage and an integrated approach to product, retail and communications across global markets.

Role & Responsibilities

• Define and execute the high‑end business strategy across assigned markets (including Singapore and SEA clusters), ensuring alignment with global brand positioning and commercial objectives.
• Own regional P&L, set sales targets, manage budgets and deliver sustained revenue, margin and market‑share growth for high‑end assortments.
• Develop and manage wholesale and selective retail partnerships, distribution strategies and channel governance to protect brand desirability and price architecture.
• Lead cross‑functional initiatives with merchandising, retail operations, marketing, CRM and supply chain to optimise assortment, allocation and client experience.
• Build, coach and mobilise high‑performing teams and local leaders; set KPIs, conduct performance reviews and drive capability development.
• Negotiate key commercial agreements and manage relationships with strategic accounts, key clients and local stakeholders.
• Oversee market analysis, forecast demand, set inventory strategies and implement corrective actions to maximise sell‑through and reduce markdowns.
• Represent the brand at senior external forums, trade negotiations and client events; ensure compliance with corporate policies and luxury retail standards.

Qualifications

• Proven senior leadership experience in luxury goods, fashion or high‑end retail with responsibility for multi‑market performance.
• Demonstrable track record of P&L ownership, commercial strategy and successful wholesale and retail channel management.
• Strong negotiation skills and experience managing key accounts and franchise/partner relationships in the region.
• Highly developed cross‑functional stakeholder management capabilities and experience working with merchandising, marketing and operations.
• Capacity to travel frequently and operate effectively in a fast‑paced, matrixed international organisation.

Skills

Experience

Senior luxury retail or brand experience spanning multiple markets; typically 10+ years in the sector with at least 5 years in a regional leadership or head‑of role responsible for sales, distribution and commercial results.

Education

Bachelor’s degree in Business, Marketing, Luxury Management or equivalent; MBA or advanced business qualification preferred.

Culture

Chanel combines artisanal excellence with rigorous commercial discipline, fostering a culture that values creativity, discretion and meticulous attention to detail. The workplace emphasises long‑term brand stewardship, cross‑disciplinary collaboration and high standards of client service.