Head of Boutique, Watches & Fine Jewelry

Location MacaoChina
Type Other
Seniority Manager
Posted Mar 16, 2026
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Chanel — Head of Boutique, Watches and Fine Jewelry in Macao SAR. Lead boutique operations, sales and VIP client relationships for timepieces and high jewelry.

Overview

Chanel is a preeminent French luxury house renowned for couture, ready-to-wear, leather goods, watches and fine jewelry. As an employer, the brand is defined by an exacting commitment to craftsmanship, heritage-led creativity and elevated client service; it cultivates discretion, professional excellence and long-term client relationships across its global retail network.

Role & Responsibilities

  • Lead all boutique operations for watches and fine jewelry, ensuring the boutique meets sales, margin and service targets.
  • Design and execute client acquisition, retention and VIP clienteling programmes to deepen high-value relationships.
  • Recruit, coach and develop a specialist sales team — set objectives, conduct performance reviews and deliver continuous training in product knowledge and service protocols.
  • Oversee merchandising, visual standards and assortment presentation to reflect maison heritage and seasonal directives.
  • Manage inventory control, stock reconciliation, shrinkage prevention and coordination of transfers with regional logistics.
  • Partner with regional headquarters on assortment planning, launches, after-sales service and marketing activations.
  • Own boutique-level P&L responsibilities, forecasting and weekly/monthly sales reporting.
  • Ensure compliance with company policies, local regulations and brand security procedures.

Qualifications

  • Proven leadership in luxury retail with specific responsibility for watches and/or fine jewelry.
  • Track record of achieving and exceeding high-value sales targets and managing boutique P&L.
  • Strong commercial acumen, clienteling expertise and executive-level presentation skills.
  • Experience recruiting, mentoring and retaining specialist sales teams in a luxury environment.
  • Familiarity with inventory control, loss prevention and boutique operational standards.

Skills

Clienteling and VIP relationship management Luxury merchandising and visual presentation Team leadership, coaching and performance management Inventory management and stock reconciliation Sales forecasting and P&L oversight After-sales service coordination and watch/jewelry product knowledge Local market development and event execution CRM systems and retail reporting

Experience

Typically 7+ years in luxury retail with progressive responsibility, including at least 3–5 years in a managerial role overseeing watches and/or fine jewelry across a flagship or boutique environment.

Education

Bachelor’s degree in business, luxury management or equivalent professional experience; formal credentials in horology or gemology are advantageous but not mandatory.

Culture

The workplace balances creative heritage with rigorous operational discipline; teams are expected to embody impeccable service standards, meticulous attention to product provenance and collaborative professionalism. Leadership is client-centric, discreet and focused on long‑term brand stewardship.