Fragrance Specialist

Overview

Chanel is an iconic French luxury house renowned for its couture, ready-to-wear, accessories and beauty lines. As an independently held global maison, Chanel blends heritage craftsmanship with contemporary innovation and maintains exacting standards across its boutiques and beauty counters.

Role & Responsibilities

• Deliver personalized fragrance consultations that translate Chanel’s olfactory heritage into tailored client experiences and product recommendations.
• Drive retail sales and meet or exceed individual and boutique KPIs through proactive client acquisition, conversion and aftercare.
• Develop and maintain a confidential client book using clienteling techniques and CRM tools to nurture long-term relationships and repeat business.
• Maintain outstanding merchandising standards for fragrance displays and ensure stock accuracy through regular inventory controls and replenishment.
• Demonstrate and transmit in-depth product knowledge across the Chanel fragrance portfolio, including ingredient stories, perfume families and application rituals.
• Conduct fragrance fittings, sample management and bespoke scent experiences while adhering to Chanel’s service protocols and visual guidelines.
• Collaborate with boutique teams and management on promotional activities, launches and training; represent the brand at in-store events when required.

Qualifications

• Proven aptitude for luxury retail and client-facing roles with a consultative sales approach.
• Exceptional interpersonal and communication skills; calm, polished manner appropriate to a premium clientele.
• Strong organisational skills with attention to merchandising detail and stock control procedures.
• Ability to learn and articulate product stories and fragrance technicalities to a high standard.
• Flexibility to work retail hours, including evenings and weekends, and to travel locally for events if required.

Skills

Experience

Minimum of 2 years’ experience in beauty or luxury retail with demonstrable success in fragrance sales or consultative selling; experience with premium brands preferred.

Education

High school diploma or equivalent; vocational certification in beauty, cosmetology, retail or perfumery is an asset.

Culture

The workplace reflects Chanel’s dedication to excellence, craftsmanship and discreet luxury service. Teams operate with rigorous attention to presentation and client experience, while professional development is encouraged through product training and mentorship.