Fragrance Expert
Chanel seeks a Fragrance Expert at Selfridges Oxford Street, London — luxury fragrance consultant focused on client experiences and retail performance.
Overview
Chanel is an independent French maison renowned for its haute couture, ready-to-wear, accessories and prestige beauty lines. As a globally recognised luxury brand, Chanel combines artisanal savoir‑faire with rigorous training programs and high-touch client service across a network of flagship stores and selective luxury retail partners such as Selfridges.
Role & Responsibilities
- Deliver personalised fragrance consultations and sensory experiences to high‑value clients, tailoring recommendations through consultative selling and scent layering techniques.
- Achieve and exceed individual and store sales targets while contributing to overall boutique KPIs and house objectives.
- Develop and maintain long‑term client relationships through proactive clienteling, follow‑ups, and bespoke service offerings.
- Curate and maintain an immaculate visual presentation of the fragrance area in accordance with Chanel merchandising and visual standards.
- Manage stock, samples and testers; perform merchandise replenishment and ensure accurate stock records and loss‑prevention practices.
- Operate point‑of‑sale systems, process transactions, returns and exchanges, and support CRM data entry and maintenance.
- Represent the brand at in‑store events, product launches and collaborations with Selfridges; support seasonal promotions and experiential activations.
- Participate in mandatory brand training, product education and performance reviews to ensure deep product knowledge and service consistency.
Qualifications
- Proven experience in luxury beauty retail, perfumery or fragrance consultancy; experience within prestige or department store environments preferred.
- Excellent interpersonal and communication skills with demonstrable consultative selling ability and a client‑first orientation.
- Strong sensory aptitude for olfactive families and perfume composition, with a demonstrable passion for luxury fragrances.
- Ability to work a flexible schedule including evenings, weekends and peak retail periods.
- Right to work in the UK and compliance with retailer security and regulatory policies.
Skills
Experience
Previous experience in luxury beauty retail or perfumery is required; ideally 1–3 years serving a high‑end clientele within flagship stores or premium department store concessions.
Education
High school diploma or equivalent; vocational training or certifications in beauty, cosmetics or retail sales are advantageous.
Culture
Chanel cultivates an environment of exacting standards, refined craftsmanship and discreet luxury service. Employees are expected to embody the maison’s aesthetic and professionalism while benefiting from continuous product education and immersion in high‑end retail culture, particularly within flagship and department store settings.