Fragrance & Beauty — Sales Operations Intern

Overview

Chanel is a leading French luxury house renowned for haute couture, ready-to-wear, accessories, fragrance and beauty. Privately held and globally recognised for its craftsmanship and brand heritage, Chanel combines artisanal savoir‑faire with international retail and commercial operations, offering opportunities to work across creative and business functions within the luxury sector.

Role & Responsibilities

• Support daily sales operations for the Fragrance & Beauty division in Tokyo, including order entry, invoicing follow-up and coordination with distribution partners.
• Prepare and analyse sales reports and KPIs to inform regional performance reviews and merchandising decisions.
• Reconcile inventory and sales data between boutiques, warehouse and central systems; investigate and resolve discrepancies.
• Assist with CRM updates and customer data hygiene to support boutique teams and clienteling activities.
• Coordinate cross‑functional requests with marketing, merchandising and logistics to ensure timely product launches and promotional execution.
• Produce concise presentations and summaries for commercial meetings, using Excel and PowerPoint.
• Contribute to process-improvement initiatives to streamline retail operations and reporting workflows.
• Provide ad hoc administrative support to the sales operations team and boutique network as required.

Qualifications

• Currently enrolled in or recently graduated from a bachelor's degree in Business, Marketing, Supply Chain, Finance or a related discipline.
• Strong analytical aptitude with demonstrable Excel skills (pivot tables, VLOOKUP/XLOOKUP, basic formulas).
• Excellent organizational skills, attention to detail and the ability to manage competing priorities in a fast-paced environment.
• Professional discretion and respect for brand standards when handling sensitive commercial and client information.
• Proactive communicator with the capacity to work collaboratively across commercial, marketing and retail teams.

Skills

Experience

Suitable candidates will typically have limited professional experience — internships or part‑time roles in retail, beauty, luxury or commercial operations are advantageous. Hands‑on exposure to sales reporting, inventory reconciliation or CRM support is a plus.

Education

Currently enrolled in or recently graduated from a Bachelor's program in Business, Marketing, Supply Chain, Finance or a related field.

Culture

Chanel fosters a culture that balances creative excellence with commercial discipline; teams operate to exacting standards while collaborating across design, product and retail functions. The environment is fast‑paced and detail-oriented, valuing discretion, craftsmanship and a strong sense of brand stewardship.