Fragrance & Beauty Sales Consultant

Overview

Chanel is an independent, privately held French maison renowned for haute couture, ready-to-wear, accessories, fragrance and beauty. As a global luxury retailer, Chanel places exacting emphasis on craftsmanship, creativity and elevated client service across an international network of boutiques and prestige concessions.

Role & Responsibilities

• Deliver exceptional, personalised client service that reflects Chanel’s luxury standards within the Boots Stratford environment.
• Conduct bespoke fragrance and makeup consultations, including product recommendations, demonstrations and sampling.
• Achieve and exceed individual and concession sales targets through consultative selling and clienteling.
• Maintain Chanel merchandising, visual standards and stock presentation in line with brand guidelines and Boots policies.
• Operate point-of-sale systems accurately, handle transactions and assist with stock replenishment and inventory control.
• Support promotional activity and in-store events, and liaise with store management and Chanel retail leadership.

Qualifications

• Previous retail experience in prestige beauty, cosmetics or fragrance preferred.
• Proven track record of meeting or exceeding sales targets in a client-facing role.
• Excellent interpersonal and verbal communication skills with a strong service orientation.
• Right to work in the UK.
• Flexible availability including weekends and peak retail periods.

Skills

Experience

At least one year of hands-on retail experience in prestige beauty, cosmetics or fragrance is preferred, with demonstrable success against sales targets and experience in delivering one-to-one consultations.

Education

Secondary education completion; a vocational or beauty-related qualification (e.g., cosmetology or retail beauty certificate) is advantageous.

Culture

Chanel cultivates a culture of refinement, discipline and creativity, where meticulous attention to product knowledge and client service is paramount. The workplace emphasizes continual training, high standards of presentation and a collaborative approach to delivering a luxury retail experience.