Fragrance & Beauty Sales Consultant

Overview

Chanel is an iconic French luxury house renowned for haute couture, ready-to-wear, accessories, watches, fine jewellery and prestige beauty and fragrance. Privately held and globally present, the brand is recognised for its heritage, exacting standards of craftsmanship and high-touch client service. As an employer, Chanel invests in rigorous product training and professional development within a highly curated retail environment, including placements inside premier department stores such as Selfridges.

Role & Responsibilities

• Deliver personalised, consultative client service and create memorable luxury experiences for fragrance and beauty clients at Selfridges Oxford Street.
• Achieve and exceed individual and store sales targets through proactive clienteling, upselling and relationship development.
• Provide expert product knowledge across Chanel fragrance, skincare and colour ranges; advise on product usage, benefits and routines.
• Perform in-store consultations and makeup applications with impeccable hygiene and technique, adapting services to each client’s needs.
• Maintain visual merchandising, stock presentation and display standards in line with Chanel guidelines and Selfridges directives.
• Manage transactions, returns and basic administrative tasks using EPOS/POS systems; ensure accurate cash handling and daily reconciliations.
• Build and maintain CRM records, follow up client appointments and manage a personal client book to drive repeat business.
• Partner with store management and Chanel field teams on launches, events and promotional activities; attend mandatory training and product briefings.

Qualifications

• Minimum 2 years’ experience in luxury beauty or fragrance retail sales, preferably within a premium or prestige brand.
• Proven track record meeting sales KPIs and building repeat clientele through consultative selling and clienteling.
• Excellent verbal communication and interpersonal skills with a polished, client-facing demeanour.
• Flexibility to work retail hours including weekends, bank holidays and peak seasonal periods.
• Right to work in the UK and ability to travel to training events as required.

Skills

Experience

At least 2 years of direct experience in luxury beauty or fragrance retail, with demonstrable achievement against sales targets and a developed client book.

Education

High school diploma or equivalent; vocational or beauty-specific qualifications (e.g., NVQ, diploma in make-up or cosmetology) preferred but not mandatory.

Culture

Chanel’s retail culture combines rigorous professionalism with creative heritage; teams operate to exacting luxury standards while delivering highly personalised client service. Employees are supported through structured training, collaborative in-store teams and opportunities to work on high-profile launches and events.