Fragrance & Beauty Sales Consultant (Fixed Term)

Overview

Chanel is an independent Maison renowned for its heritage in haute couture, fragrance and beauty, and leather goods. The brand operates a global network of boutiques and counters within luxury department stores, upholding rigorous standards of craftsmanship, aesthetics and client service. As an employer, Chanel invests in product education and fosters careers in boutique sales, merchandising and client relations across its international retail footprint.

Role & Responsibilities

• Deliver personalised, high‑touch client experiences at the Harrods Knightsbridge Chanel counter, demonstrating expert product knowledge across fragrances and cosmetics.
• Meet and exceed individual sales targets and KPIs through consultative selling, upselling and sustained clienteling.
• Conduct professional product demonstrations, fragrance consultations and make‑up applications while maintaining the highest standards of hygiene and presentation.
• Manage stock levels, merchandising and replenishment to maintain flawless counter displays in line with Chanel visual standards.
• Operate point‑of‑sale systems accurately, process transactions and manage returns/exchanges in accordance with brand and store procedures.
• Participate in promotional events, product launches and in‑store masterclasses to amplify brand presence and drive acquisition.
• Maintain client records and follow up on appointments, samples and service‑led sales to cultivate long‑term relationships.

Qualifications

• Proven experience in luxury beauty or fragrance retail, ideally within an upscale department store environment.
• Exceptional interpersonal and communication skills with a demonstrable aptitude for consultative selling and client relationship management.
• Strong appreciation for luxury service standards, attention to detail and immaculate personal presentation.
• Ability to work retail hours including evenings, weekends and peak seasonal periods; legal right to work in the UK.

Skills

Experience

Typically 1–3 years' experience in luxury beauty, cosmetics or fragrance sales, with a proven track record of meeting sales targets and delivering high‑calibre client service in a premium retail environment.

Education

Secondary education; vocational or beauty qualifications (e.g., NVQ/Level 2 in Beauty Therapy or equivalent) are advantageous but not mandatory.

Culture

Chanel cultivates a disciplined, service‑oriented environment where discretion, polish and brand stewardship are paramount. Teams operate with a boutique mentality: collaborative, detail‑driven and committed to elevating the client experience through continuous product education and finesse.