Fragrance & Beauty Sales Advisor

Overview

Chanel is an iconic French luxury house renowned for its haute couture, ready-to-wear, accessories, fragrance and beauty lines. As an employer, Chanel emphasises craftsmanship, exacting quality standards and an elevated client experience across its global network of boutiques and department-store corners.

Role & Responsibilities

• Deliver exceptional, personalized client service that reflects Chanel’s brand standards and elevates the customer experience.
• Achieve and exceed individual and store sales targets through proactive clientelling, upselling and conversion.
• Demonstrate comprehensive product knowledge across Chanel Parfums & Beauté (fragrance, skincare and make-up) and provide tailored consultations and demonstrations.
• Build and maintain a loyal client portfolio using CRM tools and follow-up routines to nurture long-term relationships.
• Execute visual merchandising, display maintenance and brand-compliant presentation of counters and POS materials.
• Manage stock, replenishment and loss-prevention procedures in line with company policies.
• Represent the brand at in-store events, promotions and product launches, collaborating with store management and the Chanel field team.
• Adhere to company policies on compliance, product hygiene, and health & safety.

Qualifications

• Proven aptitude for high-end retail selling and client service.
• Professional presentation and strong interpersonal skills suitable for a luxury environment.
• Comfortable delivering product demonstrations and make-up/skincare consultations.
• Ability to work retail shift patterns including evenings and weekends.
• Basic numeracy and experience handling POS transactions; attention to operational detail.

Experience

Minimum two years’ experience in beauty or cosmetics retail, ideally within premium or luxury brands, with a demonstrable track record of meeting sales targets and developing client relationships.

Education

Secondary education (Realschule/Abitur) or equivalent; vocational training in cosmetics, aesthetics or retail sales is advantageous.

Culture

Chanel cultivates a culture of excellence where discretion, refinement and attention to detail are paramount. The workplace emphasises professional development, in-depth product education and a collaborative team approach to delivering impeccable client service.