Fragrance & Beauty Manager

Overview

Chanel is an iconic French luxury house renowned for haute couture, leather goods, accessories, watches, and its globally celebrated fragrance and beauty division. As a privately held maison, Chanel emphasises craftsmanship, product excellence and a rigorous approach to client service across its international retail network.

Role & Responsibilities

• Lead daily operations of the fragrance and beauty counter, ensuring flawless execution of Chanel retail standards and visual merchandising guidelines.
• Drive sales performance and KPIs through proactive clienteling, bespoke consultations and targeted selling strategies for fragrance and makeup lines.
• Recruit, train and coach counter staff; create development plans and conduct regular performance reviews to uplift product knowledge and service skills.
• Deliver high-touch client experiences for VIPs and walk-in customers, including personalised fragrance profiling and makeup application.
• Manage inventory, stock replenishment and point-of-sale processes to maintain availability, shrinkage control and accurate reporting.
• Implement promotional and launch activities in coordination with regional marketing and retail teams; ensure merchandising and sampling are executed to brand standards.
• Oversee administrative duties including shift rosters, cash handling reconciliation and compliance with company policies and local regulations.
• Act as liaison with regional management, supply chain and training teams to communicate store needs and optimise commercial opportunities.

Qualifications

• Proven track record in luxury beauty retail with demonstrable sales results and KPI achievement.
• Prior supervisory or managerial experience leading small teams in a retail or counter environment.
• Exceptional clienteling and interpersonal skills with a refined service ethos appropriate to a maison like Chanel.
• Strong product knowledge across fragrance, skincare and colour cosmetics; ability to deliver personalised consultations and makeup services.
• Ability to analyse sales data and translate insights into actionable plans for the counter.
• Flexible availability to cover retail hours, peak trading days and promotional events.

Skills

Experience

Minimum three years in luxury beauty retail, including at least one to two years in a supervisory or managerial role responsible for driving sales and developing a team.

Education

Bachelor's degree or equivalent education/experience preferred; vocational qualification in beauty/makeup or retail management is an advantage.

Culture

Chanel cultivates a high-standard, client-centric retail culture grounded in craftsmanship, discretion and attention to detail. The workplace values professional development, in-person training and a collaborative approach among boutique teams to preserve the maison’s prestige and service excellence.