Fragrance & Beauty CRM & Clienteling Executive
Join Chanel in London as a Fragrance & Beauty CRM & Clienteling Executive at Harrods Knightsbridge. Enhance customer engagement in luxury retail.
Overview
Chanel is a prestigious luxury fashion house known for its timeless elegance and innovative designs. As part of the global luxury conglomerate, Chanel offers a unique blend of tradition and modernity, creating an inspiring environment for its employees. The brand is renowned for its commitment to craftsmanship and excellence, making it a coveted employer in the luxury fashion industry.
Role & Responsibilities
- Develop and implement CRM strategies to enhance customer engagement and loyalty.
- Coordinate clienteling activities to ensure personalized customer experiences.
- Analyze customer data to identify trends and opportunities for targeted marketing.
- Collaborate with the Harrods Knightsbridge team to align CRM initiatives with store objectives.
- Monitor and report on the effectiveness of CRM campaigns and clienteling efforts.
Qualifications
- Proven experience in CRM and clienteling within the luxury retail sector.
- Strong analytical skills with the ability to interpret complex data.
- Excellent communication and interpersonal skills.
- Familiarity with CRM software and tools.
- Ability to work collaboratively in a fast-paced environment.
Skills
Experience
Minimum of 3 years experience in CRM and clienteling within the luxury retail industry.
Education
Bachelor's degree in Marketing, Business Administration, or a related field.
Culture
Chanel fosters a culture of creativity and innovation, encouraging employees to push the boundaries of luxury fashion. The brand values diversity and inclusivity, creating a supportive and dynamic workplace where talent can thrive. Employees are empowered to contribute to Chanel's legacy of excellence and to develop their careers in a prestigious environment.