Fragrance and Beauty Counter Manager
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Chanel Shanghai seeks a Fragrance and Beauty Counter Manager to lead the luxury beauty counter, drive sales and manage a boutique team in Shanghai.
Overview
Chanel is a privately held French luxury house renowned for its couture, ready-to-wear, accessories, fragrances and beauty lines. As an employer, Chanel emphasises artisanal excellence, creative leadership and an exacting client-centric service culture; the organisation offers progressive retail roles within a globally iconic luxury brand.
Role & Responsibilities
- Lead day-to-day operations of the fragrance and beauty counter, ensuring brand standards for visual merchandising, stock presentation and client experience are upheld.
- Drive sales performance and exceed KPIs through high-impact clienteling, targeted selling strategies and proactive management of VIP and walk-in clientele.
- Recruit, coach and manage a high-performing counter team; deliver continuous training on product knowledge, service protocols and sales techniques.
- Oversee inventory control, stock replenishment and shrinkage prevention in coordination with regional retail operations and logistics.
- Implement brand product launches, promotional rollouts and in-store events in collaboration with corporate marketing and regional management.
- Prepare regular sales reports, forecast demand, analyse performance metrics and recommend corrective actions to maximise revenue and margin.
- Ensure compliance with company policies, local regulations and loss-prevention procedures while maintaining a refined luxury client environment.
Qualifications
- Proven track record managing a fragrance or beauty counter within a luxury or prestige cosmetics brand.
- Demonstrable ability to lead, motivate and develop boutique-level teams to achieve sales targets and service excellence.
- Strong clienteling and relationship-management aptitude with experience handling VIP clients and bespoke service requests.
- Excellent communication skills, with professional fluency in Mandarin; proficiency in English is highly desirable.
- High standards of personal presentation and comprehensive product knowledge across fragrance, makeup and skincare categories.
Skills
Experience
Typically requires 3–5 years of direct experience in luxury beauty retail, including at least 2 years in a supervisory or managerial capacity running a counter or boutique.
Education
Bachelor's degree or equivalent vocational qualification preferred; professional certifications in beauty retail or cosmetics training are advantageous.
Culture
Chanel cultivates a culture of refined craftsmanship, discretion and relentless attention to client experience. The retail environment prizes mentorship and skill development, demanding impeccable service standards while offering exposure to iconic product launches and high-profile client interactions.