Fragrance & Beauty Counter Manager
Chanel seeks a Fragrance & Beauty Counter Manager in Ningbo to lead boutique sales, clienteling and team performance.
Overview
Chanel is an independent global maison of haute couture, ready-to-wear, accessories, fragrance and beauty. Renowned for its heritage, craftsmanship and exacting standards, the brand operates an international network of boutiques and counters and seeks retail leaders who embody its luxury ethos and client-centric service.
Role & Responsibilities
- Lead daily operations of the fragrance and beauty counter, ensuring flawless execution of Chanel merchandising and visual standards.
- Drive sales performance and achieve revenue, conversion and average-transaction KPIs through coaching, clienteling and targeted selling strategies.
- Build and sustain long-term client relationships through personalised service, follow-up and appointment management.
- Recruit, train and develop counter staff; deliver product and service training to elevate team expertise in fragrances, skincare and makeup.
- Manage inventory, stock replenishment and loss-prevention procedures in coordination with regional retail operations.
- Plan and execute in-store events and bespoke client experiences to enhance brand presence and loyalty.
- Monitor sales reporting and forecast demand; implement corrective actions to optimise counter performance.
- Ensure compliance with brand policies, local regulations and health & safety standards.
Qualifications
- Proven managerial experience in luxury beauty or cosmetics retail (counter or boutique) with responsibility for a sales team.
- Demonstrable track record of meeting and exceeding sales targets and KPIs in a high-end retail environment.
- Strong leadership and coaching capabilities with experience recruiting, developing and motivating frontline staff.
- Excellent interpersonal skills with the ability to deliver personalised, discreet service to high-value clients.
- Solid organisational skills including inventory control, visual merchandising execution and basic P&L awareness.
Skills
Experience
Minimum three years' experience in luxury beauty or cosmetics retail, including supervisory or manager-level responsibility and a proven track record of achieving sales targets.
Education
High school diploma required; tertiary qualification in business, marketing, cosmetology or a related field preferred.
Culture
Chanel cultivates a refined, client-focused retail culture that prizes discretion, craftsmanship and impeccable presentation. The workplace emphasizes continuous product education, high-touch service and professional development within a performance-driven luxury environment.