Fragrance & Beauty Counter Manager

Overview

Chanel is an iconic French maison renowned for haute couture, ready-to-wear, accessories and a prestigious fragrance and beauty portfolio. As an employer, the brand emphasizes impeccable service standards, product expertise, and a cultivated retail experience, offering structured training and strong emphasis on clienteling and brand heritage.

Role & Responsibilities

• Lead daily operations of the Chanel fragrance and beauty counter, ensuring adherence to brand standards and visual merchandising guidelines.
• Drive commercial performance by setting and achieving sales targets, developing selling strategies and monitoring KPI metrics.
• Recruit, coach and develop a high-performing team; conduct regular training on product knowledge, makeup techniques and clienteling.
• Build and maintain a high-value client base through proactive clienteling, appointment management and post-sale follow-up.
• Oversee inventory control, stock replenishment, shrinkage prevention and accurate transaction/reporting procedures.
• Plan and execute in-store events, launches and promotional activities in coordination with regional management and marketing.
• Ensure compliance with company policies, loss-prevention procedures and local regulatory requirements.

Qualifications

• Proven track record in luxury beauty or cosmetics retail with demonstrable sales results.
• Previous experience managing a counter, boutique or retail team, with people development and coaching skills.
• Deep product knowledge of fragrances, skincare and make-up, and the ability to train others.
• Commercial acumen with experience managing targets, merchandising and stock control.
• Professional presentation, excellent interpersonal skills and the ability to deliver discreet, high-touch client service.
• Fluency in Mandarin; proficiency in English is advantageous.

Experience

Typically 3+ years in beauty or luxury retail and at least 1–2 years in a supervisory or managerial role overseeing a counter or boutique.

Education

High-school diploma or equivalent; vocational or tertiary qualification in business, cosmetics, hospitality or related fields preferred.

Culture

Chanel cultivates a culture of excellence, discretion and meticulous attention to detail, where craftsmanship and heritage inform daily practice. The workplace rewards professional development, client-centric service and a collaborative approach to luxury retail.