Fragrance & Beauty Consultant

Overview

Chanel is a privately held French maison synonymous with couture, fragrance and beauty. As an employer, the brand is known for uncompromising standards of craftsmanship and service, operating global boutiques and counters that showcase meticulous training, client care and a refined retail experience.

Role & Responsibilities

• Provide personalized consultations on fragrances, skincare and makeup, tailoring recommendations to individual client preferences and needs.
• Deliver exceptional client service and build long-term relationships through proactive clienteling, follow-ups and appointment management.
• Achieve and exceed individual and store sales targets through product recommendation, upselling and cross-selling.
• Maintain merchandising and visual presentation to Chanel standards; ensure product displays, testers and promotional materials are immaculate and brand-compliant.
• Manage stock, samples and replenishment; perform regular inventory checks and support loss-prevention procedures.
• Operate point-of-sale systems accurately, process transactions and support returns/exchanges in accordance with store policy.
• Participate in in-store events, product launches and training sessions to deepen product knowledge and drive client engagement.

Qualifications

• High school diploma or equivalent; professional qualification in cosmetology, beauty therapy or makeup artistry preferred.
• Excellent interpersonal skills with a polished, client-focused demeanour and strong commercial awareness.
• Proven ability to meet sales targets and cultivate repeat clients in a luxury retail or prestige beauty environment.
• Ability to work retail hours including evenings, weekends and public holidays as required by boutique operations.
• Attention to detail, professional presentation and a commitment to maintaining brand standards.

Skills

Experience

Typically 1–3 years of experience in luxury beauty retail, cosmetics counters or prestige brand sales, with a demonstrable track record of achieving sales targets and retaining clients.

Education

High school diploma or equivalent; vocational certification in cosmetology, beauty therapy or makeup artistry preferred.

Culture

Chanel cultivates a rigorous, service-driven retail culture that prizes craftsmanship, discretion and refinement. Employees operate in an environment that emphasises technical training, elevated client service and the preservation of the brand’s heritage while delivering contemporary retail experiences.