Fragrance & Beauty Consultant

Overview

Chanel is an independent French luxury house renowned for haute couture, ready-to-wear, leather goods, fragrances and beauty. The brand is synonymous with timeless elegance, rigorous craftsmanship and refined client service, offering employees a high-expectation, design-led environment and a commitment to professional excellence.

Role & Responsibilities

• Deliver personalised consultations across fragrance, makeup and skincare to an affluent clientele, translating product knowledge into tailored recommendations and ritual-led service.
• Achieve and exceed individual and boutique sales targets through proactive clienteling, upselling and cross-selling initiatives.
• Build and maintain a cultivated client portfolio using CRM tools: schedule follow-ups, manage appointments and document client preferences and purchase history.
• Execute in-store merchandising, product replenishment and visual standards to preserve the Chanel aesthetic and ensure optimum stock presentation.
• Represent the brand at promotional events and product launches, providing expert product demonstrations and maintaining the highest standards of brand conduct.
• Ensure accurate point-of-sale transactions, stock control and adherence to company policies, loss-prevention procedures and regulatory requirements.

Qualifications

• Professional demeanour with impeccable presentation and strong interpersonal skills suited to luxury clientele.
• Proven ability to deliver consultative beauty services and close sales in a retail environment.
• Demonstrable clienteling skills and ability to cultivate repeat business and long-term client relationships.
• Flexible schedule availability including weekends, peak retail periods and brand events.
• Cosmetology, beauty therapy or related vocational training is an advantage.

Skills

Experience

Minimum 2 years' experience in luxury beauty, fragrance or premium cosmetics retail, with a track record of meeting sales targets and servicing high-net-worth clients.

Education

High school diploma or equivalent; vocational diploma in cosmetology, beauty therapy or related field preferred.

Culture

Chanel’s boutiques cultivate a discreet, highly professional atmosphere where craftsmanship and client relationship-building are paramount. The workplace emphasizes rigorous standards, continuous product education and a collaborative team ethos anchored in luxury service.