Fragrance & Beauty City Manager

Overview

Chanel is a privately owned French maison renowned for its heritage in couture, beauty and luxury lifestyle products. The brand is celebrated for meticulous craftsmanship, creative leadership and uncompromising standards of service, operating a global retail network that emphasizes client experience and brand integrity.

Role & Responsibilities

• Own city-level P&L and sales targets for the fragrance and beauty portfolio; define and deliver strategies to achieve and exceed revenue, margin and traffic KPIs.
• Lead, coach and develop store managers and beauty teams across the city to ensure consistent execution of selling standards, clienteling and visual merchandising.
• Implement product launches, promotional initiatives and in-store events in close coordination with regional marketing and merchandising teams.
• Drive client acquisition, retention and CRM activity to maximise lifetime value and cultivate high-net-worth clientele through personalised service and bespoke experiences.
• Ensure inventory integrity, stock replenishment and shrink control by enforcing operational standards and partnering with supply chain and retail operations.
• Translate global brand directives into local retail execution while ensuring compliance with brand policies, visual guidelines and legal/regulatory requirements.
• Analyse sales performance and market trends to produce actionable insights and adapt assortment, staffing and promotional plans accordingly.
• Represent the brand externally with professionalism at trade, press and client events and internally as the voice of local stores to regional leadership.

Qualifications

• Bachelor’s degree in business, marketing, retail management or a related discipline; equivalent professional experience accepted.
• Proven track record of progressive responsibility in luxury beauty or cosmetics retail, including multi-store or city-level management.
• Demonstrated capability in P&L management, forecasting and delivering sustained sales growth in a premium retail environment.
• Strong people leadership with experience recruiting, developing and retaining high-performing sales teams.
• Excellent commercial acumen, analytical ability and experience using sales and CRM metrics to drive decisions.
• Fluency in Mandarin is required; professional proficiency in English highly desirable.

Skills

Experience

Typically 5+ years in beauty or luxury retail, including at least 2 years managing multiple stores or holding a city/district leadership role with P&L responsibility and experience executing brand initiatives locally.

Education

Bachelor’s degree preferred; equivalent professional experience in luxury retail accepted.

Culture

Chanel fosters a culture of excellence, discretion and creative rigor where craftsmanship and client service are paramount. The retail organisation values high standards, continuous learning and collaborative leadership, offering a fast‑paced environment focused on elevating the customer experience.