Fragrance and Beauty Advisor
Chanel — Yiwu: Fragrance and Beauty Advisor role. Provide luxury cosmetics and fragrance consultations, drive sales and build client relationships.
Overview
Chanel is an independent global luxury house renowned for its couture, ready-to-wear, accessories, fine jewelry, watches, fragrances and beauty. The brand is recognised for uncompromising craftsmanship, heritage-led creativity and exacting client service across an international network of boutiques.
Role & Responsibilities
- Deliver personalised consultations and product recommendations across fragrance, makeup and skincare to cultivate long-term client relationships.
- Achieve and exceed individual and boutique sales targets through proactive clienteling, follow-up and appointment generation.
- Maintain brand presentation and merchandising standards, ensuring visual displays, testers and POS materials reflect Chanel guidelines.
- Perform professional makeup application and skincare demonstrations; educate clients on product benefits and regime recommendations.
- Manage transactions, returns and inventory movements accurately using boutique POS/stock procedures; support stock replenishment and loss-prevention processes.
- Record client data and service history in CRM to support targeted outreach, VIP servicing and post-sale engagement.
- Participate in product and service training; act as an ambassador of Chanel brand values and compliance standards.
Qualifications
- Previous retail experience in luxury beauty, cosmetics or fragrance, preferably within an aspirational or prestige brand.
- Proven track record of client acquisition, relationship management and achieving sales targets in a boutique environment.
- Excellent interpersonal and consultative selling skills with a passion for makeup and skincare.
- Strong attention to detail and ability to maintain high visual and hygiene standards.
- Flexible availability to support boutique hours, events and peak trading periods.
Skills
Experience
Preferably 1+ years of direct experience in luxury beauty or cosmetics retail with demonstrated sales performance and client development.
Education
High school diploma or equivalent; vocational or cosmetology certification preferred.
Culture
Chanel fosters a culture of refinement, creativity and relentless attention to quality, where boutique teams are expected to deliver exceptional, personalised client experiences. Employees operate within a disciplined, heritage-driven environment that values professional development, product expertise and impeccable service standards.