Fragrance & Beauty Advisor

Overview

Chanel is an iconic French luxury house renowned for its haute couture, fragrance, cosmetics and accessories. Globally recognised for uncompromising craftsmanship and timeless design, Chanel maintains a highly curated retail network and a client-centric approach. As an employer, the brand emphasizes refinement, product expertise and impeccable customer service across its boutiques and concessions worldwide.

Role & Responsibilities

• Deliver personalised, high‑touch consultations across fragrance and cosmetics categories to cultivate long‑term client relationships and increase lifetime value.
• Achieve and exceed individual and concession sales targets through consultative selling, upselling and strategic product recommendations.
• Execute expert product demonstrations and application techniques, tailoring guidance to each client’s needs and preferences.
• Manage clienteling activities: build and maintain a proprietary client book, schedule follow‑ups, and leverage in‑store and off‑site opportunities to drive repeat business.
• Maintain visual merchandising and brand presentation standards at the Bloomingdale’s concession, ensuring displays, sampling and stock levels reflect Chanel’s aesthetic.
• Operate point‑of‑sale systems accurately, process transactions, handle returns and adhere to inventory control and loss‑prevention procedures.
• Collaborate with store management on localized events and product launches; participate in training and continuous product education.

Qualifications

• Proven aptitude for delivering exceptional luxury retail service with sensitivity to client privacy and discretion.
• Excellent interpersonal and verbal communication skills; polished presentation and professional grooming.
• Demonstrated ability to meet sales targets and apply consultative selling techniques.
• Availability to work retail hours including weekends, evenings and peak promotional periods.
• Authorization to work in the United States.

Skills

Experience

Preferably 1–3 years of retail experience in luxury beauty, fragrance, or premium cosmetics; experience within a department store concession environment (e.g., Bloomingdale’s, Nordstrom) is advantageous.

Education

High school diploma or equivalent; formal training or certification in cosmetology, makeup artistry or beauty retail is a plus.

Culture

Chanel fosters a culture defined by craftsmanship, discretion and a relentless focus on the client experience. Employees operate in a refined, fast‑paced retail environment where product expertise, aesthetic sensibility and professional presentation are highly valued.