Fragrance & Beauty Advisor

Overview

Chanel is an independent French luxury house renowned for haute couture, ready-to-wear, accessories, fragrance and beauty. As an employer, Chanel emphasizes craftsmanship, rigorous brand stewardship and elevated client experiences across its global network of boutiques and beauty counters.

Role & Responsibilities

• Deliver personalised client consultations and product recommendations across fragrance and cosmetics categories, with a focus on building long-term client relationships.
• Achieve and exceed individual and store sales targets through proactive selling, upselling and cross-selling.
• Execute brand-approved merchandising, fragrance sampling and in-store presentation to maintain Chanel’s luxury aesthetic.
• Manage clienteling activities using CRM tools: record interactions, follow up on enquiries, and curate personalised communications and offers.
• Operate point-of-sale systems to process transactions, returns and exchanges with accuracy and discretion.
• Support inventory controls, stock replenishment and visual standards during daily opening/closing procedures.
• Represent the brand at in-store events, product launches and private client appointments.
• Undertake continuous product and technique training to maintain expert knowledge of Chanel fragrance and beauty portfolios.
• Adhere to company policies on confidentiality, product handling and luxury retail service standards.

Qualifications

• Proven track record in retail sales, preferably within beauty, fragrance or luxury brands.
• Exceptional interpersonal and communication skills with a client-centric approach.
• Demonstrable ability to meet sales targets and drive conversion.
• Flexible availability, including evenings, weekends and peak retail periods.
• Professional presentation and ability to represent a luxury brand to high-net-worth clientele.
• Eligibility to work in the United States.

Skills

Experience

Minimum 1 year of experience in beauty or fragrance retail; prior experience with a prestige or luxury brand is strongly preferred.

Education

High school diploma or equivalent; cosmetology, esthetics or beauty certifications are advantageous.

Culture

Chanel cultivates a disciplined, detail-oriented workplace where creativity and refinement meet exacting service standards. Colleagues are expected to uphold the maison’s heritage of craftsmanship while delivering discreet, highly personalised client experiences.