Fashion Sales Advisor

Overview

Chanel is an independently owned, globally recognised luxury house renowned for its couture, ready-to-wear, accessories and fragrances. As a leading employer in high fashion, Chanel emphasises artisanal craftsmanship, timeless design and an uncompromising standard of client service across its network of boutiques worldwide.

Role & Responsibilities

• Deliver personalised, anticipatory client service to a discerning luxury clientele and cultivate long-term client relationships.
• Achieve and exceed individual and boutique sales targets through strategic selling, up-selling and clienteling.
• Maintain deep product knowledge across ready-to-wear, accessories and house categories; advise clients on styling and provenance.
• Manage client appointments, outreach and follow-up using boutique CRM tools to ensure effective client lifecycle management.
• Uphold the boutique’s visual merchandising and presentation standards, including window displays and in-store product placement.
• Process transactions accurately using point-of-sale systems and assist with stock control, inventory reconciliation and receiving.
• Coordinate with store management on promotions, private events and product launches; represent the brand at client events when required.
• Ensure impeccable professional presentation and strict adherence to brand policies, loss-prevention and service protocols.

Qualifications

• Proven aptitude for luxury client service and commercial selling; discrete and polished demeanour.
• Excellent interpersonal and communication skills with the ability to build trust quickly with high-net-worth clients.
• Availability for retail hours including evenings, weekends and peak seasonal periods; flexibility to support boutique events.
• Legal authorization to work in France.
• Fluency in French; proficiency in English or additional languages is advantageous (not specified in source).

Skills

Experience

Preferably 1–2 years of retail or luxury sales experience, ideally within fashion or accessories; internships or apprenticeships in high-end retail considered.

Education

High school diploma or equivalent; vocational training or diploma in fashion, retail or customer relations preferred.

Culture

Chanel’s workplace reflects a blend of Parisian heritage and contemporary creativity, where craftsmanship and discretion are paramount. The brand cultivates a client-focused environment that prizes refinement, teamwork and professional development within luxury retail operations.