Fashion Events & VIP Client Experience Manager

Overview

Chanel is an independent French luxury house renowned for couture, ready-to-wear, accessories, fragrance and beauty. The brand is synonymous with meticulous craftsmanship, timeless design and discreet exclusivity; as an employer it combines creative heritage with global retail and clienteling operations across key luxury markets.

Role & Responsibilities

• Define and execute the fashion events strategy and VIP client (VIC) programming for Switzerland, ensuring alignment with global brand initiatives and seasonal product launches.
• Plan and deliver high-touch runway presentations, private viewings, trunk shows, client salons and experiential activations, from concept through onsite execution and post-event follow-up.
• Curate VIP guest lists and manage personalised invitations, RSVPs, seating and hospitality to deliver an exceptional client journey and reinforce long-term loyalty.
• Coordinate cross-functionally with Retail, CRM, Marketing/Communications, PR and Creative teams to integrate merchandising, storytelling and press initiatives into events.
• Select and manage external suppliers (production, catering, AV, talent), negotiate vendor contracts and control event budgets to achieve commercial and brand objectives.
• Lead onsite teams and external crews, oversee run-of-show, risk management and client concierge services to guarantee flawless execution and brand-standard presentation.
• Measure event performance and VIP engagement through post-event reporting, qualitative client feedback and KPI tracking; propose optimisations to increase retention and spend.

Qualifications

• Proven background in luxury fashion, hospitality or high-end events management with demonstrable success producing VIP-facing activations.
• Strong clienteling sensibility, exceptional interpersonal skills and a service-first mindset suited to high-net-worth clientele.
• Excellent organisational capability, attention to detail and the ability to manage multiple complex projects and stakeholders simultaneously.
• Commercial acumen with experience managing event budgets, negotiating supplier contracts and delivering measurable ROI.
• Flexibility to work irregular hours, including evenings and weekends, and to travel within the region as required.

Skills

Experience

Typically 5+ years delivering high-profile events or VIP client programmes within luxury fashion, premium hospitality or experiential marketing, with direct responsibility for end-to-end event delivery and cross-functional coordination.

Education

Bachelor’s degree or equivalent in events management, hospitality, marketing, communications or a related discipline; relevant professional training in event production or luxury retail is advantageous.

Culture

Chanel fosters a culture of refined excellence where craftsmanship, discretion and creative rigour guide daily work. Teams operate in a collegial, detail-oriented environment that prizes aesthetic integrity, client confidentiality and international collaboration.