Fashion Advisor

Overview

Chanel is an independent, family-owned maison renowned for haute couture, ready-to-wear, accessories, fragrances and fine jewelry. The brand is celebrated for meticulous craftsmanship, a rigorous approach to luxury retail and a client-centric service model that privileges long-term relationships and product expertise.

Role & Responsibilities

• Deliver personalised client service and one-to-one styling guidance to a discerning, high-net-worth clientele.
• Achieve and exceed individual and boutique sales targets through proactive clienteling and appointment management.
• Maintain expert product knowledge across ready-to-wear, accessories, leather goods and fragrance lines; present merchandise with consummate attention to brand standards.
• Cultivate and expand a private client book via follow-ups, CRM updates, and curated outreach.
• Ensure visual merchandising and boutique presentation adhere to Chanel guidelines; manage stock rotation and housekeeping of sales floor.
• Coordinate with back office, shipping and after-sales teams to resolve client requests and ensure seamless service for purchases, repairs and returns.
• Represent the maison at in-store events and private client appointments, supporting trunk shows and exclusive previews as required.

Qualifications

• Proven experience in luxury retail or high-end fashion client advisory, ideally with progressive sales results.
• Excellent interpersonal and presentation skills; polished professional demeanour appropriate for a couture environment.
• Strong commercial awareness with the ability to read client needs and close transactions discreetly.
• Organisational discipline for appointment management, CRM hygiene and stock control.
• Flexibility to work boutique hours, including evenings and weekends; willingness to support private client events.

Skills

Experience

Typically 1–3 years of experience in luxury retail or fashion client advisory; demonstrated track record of cultivating and retaining high-value clients preferred.

Education

High school diploma or equivalent; vocational training or degree in fashion, retail or related field is desirable.

Culture

The maison fosters a meticulous, service-driven workplace where sartorial excellence and client confidentiality are paramount. Employees operate within a highly structured retail environment that emphasises product mastery, teamwork and continual development in luxury hospitality.