Fashion Advisor

Overview

Chanel is an independent global house of haute couture, ready-to-wear, accessories, beauty and fine jewelry renowned for craftsmanship, discretion and timeless design. As an employer, the brand is recognised for demanding aesthetic and service standards, a commitment to artisan apprenticeship and development, and a retail network that combines heritage with contemporary luxury experience.

Role & Responsibilities

• Deliver exceptional, personalised client service and cultivate long-term relationships through proactive clienteling and follow-up.
• Achieve and exceed individual sales targets through consultative selling, product storytelling and strategic upselling.
• Translate the brand aesthetic into the boutique environment by implementing visual merchandising directives and maintaining boutique presentation standards.
• Manage client appointments, private viewings and personalised shopping experiences with strict attention to discretion and confidentiality.
• Operate point-of-sale procedures accurately, handle cash and electronic transactions, and support after-sales processes and repairs referrals.
• Contribute to inventory control, stock replenishment and receipting; escalate merchandising or product availability issues as required.
• Collaborate with the store team on promotional events, product launches and client events to maximise engagement and revenue.

Qualifications

• Proven aptitude for luxury retail sales with a client-centric approach and polished interpersonal manner.
• Strong commercial awareness with ability to read client cues and close high-value transactions.
• Excellent presentation skills and meticulous attention to detail in store standards and product handling.
• Discretion and professionalism when managing high-net-worth clientele and confidential client information.
• Flexibility to work retail hours, including evenings, weekends and special events as required.

Skills

Experience

Typically 2+ years of progressive experience in luxury retail, boutique sales or high-end client advisory roles; demonstrable track record of meeting sales targets and managing VIP clientele preferred.

Education

High school diploma required; post-secondary education or vocational training in fashion, retail or a related discipline preferred.

Culture

Chanel’s retail culture emphasises exacting standards, sartorial excellence and subtlety in client service. The workplace prizes craftsmanship, creativity and long-term client relationships while offering opportunities to learn brand-specific techniques and advance within an international luxury network.