Fashion Advisor

Location TokyoTokyoJapan
Type Other
Seniority Entry-Level
Posted Mar 16, 2026
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Chanel seeks a Fashion Advisor in Ginza, Tokyo — client-facing luxury retail role focused on personalised service and sales performance.

Overview

Chanel is an independent, globally recognised French maison renowned for its haute couture, ready-to-wear, and accessories. The house is celebrated for timeless design, exacting craftsmanship and a discreet, client-centric retail approach; as an employer it emphasises rigorous training, product excellence and a high-touch service culture across its international boutiques.

Role & Responsibilities

  • Deliver personalised, high‑touch client service to build lasting relationships and maximise lifetime value.
  • Achieve individual and store sales targets through proactive clienteling, cross-selling and upselling.
  • Maintain exceptional product knowledge across fashion, accessories and seasonal collections and communicate features and heritage to clients.
  • Manage client records and follow-up activities using boutique CRM to secure repeat business and private appointments.
  • Ensure visual merchandising and boutique standards reflect the brand’s aesthetic and seasonal directives.
  • Execute receiving, stock control and inventory procedures with accuracy and discretion.
  • Operate POS and complete transactions, returns and after‑sales processes in accordance with company policy.
  • Represent the brand at in-store events and support special client appointments and private‑sale initiatives.

Qualifications

  • Professional presentation with polished interpersonal and communication skills.
  • Proven ability to build and maintain long-term client relationships; clienteling experience in luxury retail preferred.
  • Flexibility to work retail hours including weekends, evenings and peak shopping periods.
  • Strong numerical aptitude and experience meeting sales KPIs.
  • Legal right to work in Japan.

Skills

Clienteling and high‑net‑worth relationship management Luxury product knowledge (fashion and accessories) Visual merchandising and boutique presentation Point of sale (POS) operation and cash handling CRM usage for client follow-up and record keeping KPI-driven sales performance Discretion, confidentiality and impeccable service standards Fluent Japanese; business-level English preferred

Experience

Typically 2+ years of client-facing experience in luxury retail or high-end fashion is preferred, with a demonstrated track record of meeting sales targets and delivering exemplary client service.

Education

High school diploma or equivalent required; tertiary studies in fashion, business, hospitality or related fields preferred.

Culture

The boutique environment prioritises craftsmanship, refined service and discretion, fostering an atmosphere of elegance and professionalism. Teams are trained to deliver personalised experiences and are supported by structured product education and development opportunities.