Fashion Advisor

Overview

Chanel is an independent French maison renowned for haute couture, ready-to-wear, accessories and fragrances. As a privately held luxury house, Chanel emphasizes heritage craftsmanship, iconic design and discreet, high-touch client service across a global retail network.

Role & Responsibilities

• Deliver exemplary, bespoke client experiences consistent with Chanel’s standards of service and discretion.
• Develop and sustain long-term client relationships through proactive clienteling, appointment management and personalised follow-up.
• Achieve and exceed boutique sales targets while maximising basket value and conversion.
• Maintain impeccable visual merchandising and product presentation, executing in-store displays and seasonal floor sets.
• Manage transactions, returns and cash handling using the boutique POS system and ensure accurate daily reconciliation.
• Maintain up-to-date product and brand knowledge across apparel, leather goods, accessories and fragrances.
• Coordinate and support client events, private viewings and trunk shows as required.
• Support inventory control, stock replenishment and loss-prevention procedures to preserve product integrity.

Qualifications

• Proven track record in luxury retail or premium fashion sales, preferably within an international maison or high-end boutique.
• Outstanding interpersonal and verbal communication skills with an aptitude for building trust and rapport with high-net-worth clients.
• Demonstrated ability to meet and exceed sales KPIs and to drive personalised selling strategies.
• Strong visual sensibility and attention to detail for merchandising and presentation.
• Reliability, discretion and professional poise appropriate to a luxury environment.

Skills

Experience

Minimum 2 years of experience in luxury or premium retail sales, with a demonstrable history of client development and achieving sales targets in a boutique environment.

Education

High school diploma or equivalent required; degree or coursework in fashion, retail, business or a related discipline preferred.

Culture

Chanel fosters a culture of craftsmanship, refinement and exacting standards, where discretion and personalised client service are paramount. The workplace values mentorship, product expertise and a collaborative approach to delivering the maison’s signature luxury experience.