Fashion Advisor — Ready-to-Wear

Overview

Chanel is an iconic French haute couture and luxury fashion house renowned for its craftsmanship, timeless aesthetic and discreet, service-driven retail experience. As an independent Maison with a global retail network, Chanel invests in employee development and exacting retail standards that reflect its heritage in couture, accessories and ready-to-wear.

Role & Responsibilities

• Deliver exceptional, personalised client service and one-to-one styling for Chanel ready-to-wear clientele; maintain a high level of client satisfaction and discretion.
• Proactively build, maintain and expand a local client portfolio through clienteling, follow-ups and appointment management; retain and reactivate high-value clients.
• Drive sales performance and contribute to store KPIs by converting appointments, maximising average transaction value and achieving individual targets.
• Curate and maintain Chanel visual merchandising and product presentation to brand standards; execute floor sets, replenishment and seasonal transitions.
• Operate POS and CRM systems accurately; manage sales administration, after-sales follow-up and gift-wrapping with attention to detail.
• Manage stock receive, inventory control and basic loss-prevention duties in collaboration with store management.
• Represent the Maison at store events, trunk shows and private appointments; coordinate with store teams and regional offices as required.
• Maintain up-to-date product knowledge across collections, materials and craftsmanship; participate in training and brand update sessions.

Qualifications

• Proven retail experience in luxury fashion or premium ready-to-wear, preferably in client-facing sales or styling roles.
• Commercially minded with a demonstrable track record of meeting or exceeding sales targets.
• Polished personal presentation, impeccable discretion and the ability to build trust with high-net-worth clients.
• Excellent interpersonal and communication skills; confident conducting private appointments and delivering bespoke styling advice.
• Flexible availability including evenings and weekends; reliable punctuality and professional conduct.

Skills

Experience

Typically 1–3 years of direct experience in luxury retail or premium ready-to-wear sales, with demonstrable success in client acquisition, personal styling and meeting sales targets.

Education

Secondary education required; diploma or degree in fashion, retail management or a related field preferred.

Culture

Chanel fosters a highly professional, detail-oriented retail culture rooted in artisanal excellence and client discretion. Employees are expected to uphold rigorous presentation and service standards while benefiting from structured training and immersion in the Maison’s craftsmanship and heritage.