Fashion Advisor — Ready-to-Wear Expert

Location MadridCommunity of MadridSpain
Type Other
Seniority Senior
Posted Mar 16, 2026
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Chanel Madrid is hiring a Fashion Advisor — Ready-to-Wear Expert to deliver exemplary client service and drive RTW sales in Madrid.

Overview

Chanel is an independent, iconic French luxury house renowned for its heritage, craftsmanship and leadership in couture, ready-to-wear and accessories. As an employer, Chanel is recognised for high standards of client service, exacting attention to product knowledge and an environment that rewards refinement, creativity and professional discretion.

Role & Responsibilities

  • Deliver personalised, high‑touch client service to a discerning clientele of Ready‑to‑Wear customers, building long‑term relationships and client loyalty.
  • Advise and style clients on RTW collections, creating complete looks and providing product expertise across fabrics, fit and finishing.
  • Achieve and exceed individual and store sales targets and KPIs through proactive clienteling, follow‑up and appointment management.
  • Manage client portfolio using CRM and POS tools; schedule private appointments and maintain accurate client records.
  • Ensure visual merchandising and product presentation meet Chanel standards; support inventory replenishment and stock management.
  • Collaborate with store management and cross‑functional teams on local initiatives, launches and private events.
  • Maintain up‑to‑date knowledge of seasonal collections, brand history and competitor activity to inform selling and client conversations.

Qualifications

  • Proven track record (typically 3+ years) in luxury ready‑to‑wear or high‑end fashion retail with demonstrable sales results.
  • Exceptional interpersonal and consultative selling skills; able to develop enduring client relationships.
  • Strong sense of style, fit and garment construction specific to ready‑to‑wear collections.
  • Fluent Spanish; professional working proficiency in English desirable.
  • Professional presentation, discretion and a commitment to the standards of a luxury maison.

Skills

Clienteling and relationship management Consultative selling and upselling Styling and product recommendation Visual merchandising and floor standards Inventory control and stock replenishment Appointment management and private client servicing Use of POS and CRM systems Cash handling and transaction management

Experience

Minimum three years' luxury retail experience with a focus on Ready‑to‑Wear; demonstrated ability to manage a client portfolio, deliver personalised styling and hit sales targets in a premium retail environment.

Education

Bachelor's degree in fashion, merchandising, marketing or a related field, or equivalent professional experience in luxury retail.

Culture

Chanel combines a deep respect for artisanal craftsmanship with contemporary fashion leadership; the workplace emphasises refinement, discretion and continuous learning. The retail culture is client‑centric and collaborative, with high expectations for professionalism and brand representation.