Fashion Advisor

Overview

Chanel is a privately owned French luxury house renowned for haute couture, ready-to-wear, accessories, fragrance and beauty. The brand combines a storied heritage with contemporary creative direction and operates an international network of flagship boutiques and ateliers. As an employer, Chanel emphasizes craftsmanship, discreet client service and the cultivation of technical and commercial excellence across its retail network.

Role & Responsibilities

• Deliver personalized styling and high-touch client experiences, tailoring product selections to individual client needs and occasions.
• Develop, maintain and expand a loyal client base through proactive clienteling, follow-up and CRM management.
• Achieve and consistently exceed individual and boutique sales objectives while supporting store-wide commercial initiatives.
• Maintain impeccable boutique standards including visual merchandising, product presentation and housekeeping to brand guidelines.
• Process sales transactions, returns and exchanges accurately; provide after-sales support and coordinate special order handling.
• Support inventory control, stock replenishment and receipt procedures; communicate product trends and client feedback to management.
• Collaborate with the boutique team to execute events, private appointments and product launches.

Qualifications

• Proven track record in luxury retail sales, ideally within fashion, accessories or beauty segments.
• Excellent interpersonal, communication and relationship-management skills with a client-focused attitude.
• Strong commercial acumen with a history of meeting sales targets and building long-term client relationships.
• Polished professional presentation, discretion and tact when working with high-net-worth clients.
• Flexibility to work a retail schedule including evenings, weekends and peak seasonal periods.

Skills

Experience

Typically 2+ years of progressive experience in luxury fashion or beauty retail, with demonstrable success in client acquisition, retention and sales performance.

Education

High school diploma or equivalent; tertiary qualification in fashion, retail, business or a related field preferred.

Culture

Chanel fosters a culture of meticulous craftsmanship, creative excellence and refined client service. The work environment values discretion, continuous learning and collaboration within highly curated boutique teams, with a focus on preserving the brand's heritage while delivering contemporary luxury experiences.