Fashion Advisor

Overview

Chanel is an independent French maison celebrated for haute couture, ready-to-wear, leather goods, accessories, fragrances and beauty. The house is renowned for exacting craftsmanship, timeless design and discreet luxury across a global network of boutiques. As an employer, Chanel emphasises artisanal quality, client-centric service and professional development within a highly curated retail environment.

Role & Responsibilities

• Deliver bespoke, white-glove client service that cultivates and retains high-value relationships.
• Achieve and exceed individual and boutique sales targets through consultative selling and effective closing.
• Maintain expert product knowledge across ready-to-wear, accessories and beauty to provide personalised styling advice.
• Manage clienteling activities: proactively prospect, follow up, schedule appointments and maintain accurate CRM records.
• Ensure impeccable visual merchandising and boutique presentation in line with Chanel brand standards.
• Execute stock management duties including receiving, replenishment, transfers and reconciliation with POS.
• Support boutique initiatives and private client events, liaising with the store management and wider regional teams.
• Adhere to loss-prevention, compliance and service protocols, ensuring discretion and confidentiality with all clients.

Qualifications

• Proven experience in luxury retail or boutique environments with demonstrable sales results.
• Exceptional interpersonal skills with the ability to build trust quickly with discerning clients.
• Polished professional presentation and strong sense of personal grooming.
• Flexible availability to work retail hours including evenings, weekends and public holidays.
• Right to work in the United States (work authorization).

Skills

Experience

Typically 2+ years of experience in luxury retail, boutique sales or high-end customer service with a proven track record of meeting sales targets and working with high-net-worth clients.

Education

High school diploma or equivalent; tertiary qualification in fashion, business, retail or hospitality is preferred but not required.

Culture

Chanel cultivates a culture of craftsmanship, discretion and excellence where attention to detail and client relationships are paramount. Teams operate in a collegial, high-performance environment that values heritage, creativity and personal development.