Fashion Advisor
Chanel — Fashion Advisor (Boutique ARTZ) in Mexico City. Client-focused role delivering luxury service, clienteling and sales performance.
Overview
Chanel is an independent French luxury house renowned for haute couture, ready-to-wear, leather goods, accessories, fragrance and beauty. As an employer, the brand is associated with meticulous craftsmanship, elevated client service and a strongly curated store environment that prioritizes creativity, discretion and long-term client relationships.
Role & Responsibilities
- Deliver exceptional, personalised service to high‑value clients and consistently exceed individual sales targets.
- Develop and maintain a qualified client portfolio through active prospecting, clienteling and CRM management.
- Provide expert product advice across fashion, accessories and beauty categories; conduct private appointments and guided fittings.
- Ensure flawless boutique standards: visual merchandising, window presentation and daily housekeeping in accordance with brand guidelines.
- Operate POS and complete sales transactions, manage stock movements, inventory counts and store replenishment.
- Coordinate and support in‑store events, private viewings and VIP experiences to strengthen client engagement.
- Record sales activity and client interactions accurately in CRM; report on KPIs and contribute to monthly sales analysis.
- Collaborate with the boutique team and local management to share market feedback and participate in continuous learning.
Qualifications
- Minimum 2 years' experience in luxury retail or high‑end fashion boutiques with a verifiable sales record.
- Proven ability to cultivate and manage long‑term client relationships (clienteling) and to close high‑value transactions.
- Impeccable professional presentation, strong interpersonal skills and a service‑oriented demeanour.
- Flexible availability including weekends and evenings; willingness to participate in events and private appointments.
- Legal authorization to work in Mexico.
- Tertiary qualification in fashion, retail or business is advantageous.
Skills
Experience
Minimum 2 years of direct experience in luxury retail or high‑end fashion boutiques, ideally with a documented commercial performance and client portfolio.
Education
High school diploma or vocational qualification; tertiary degree in fashion, retail management or related field preferred.
Culture
Chanel maintains a culture of craftsmanship, discretion and exacting standards, blending Parisian heritage with contemporary retail experiences. The work environment values team cohesion, personalised client service and continuous professional development within a refined, brand‑led setting.