Fashion Advisor

Overview

Chanel is an independent French maison renowned for haute couture, ready-to-wear, accessories, leather goods, and fragrances. The brand maintains a global network of boutiques and ateliers and is distinguished by an uncompromising commitment to craftsmanship, heritage, and discrete, high-touch client service.

Role & Responsibilities

• Deliver personalized, high‑touch client service and build long‑term relationships through proactive clienteling and follow‑up.
• Achieve and exceed sales targets and KPIs through consultative selling and product cross‑selling (ready‑to‑wear, leather goods, accessories, and beauty where applicable).
• Maintain exemplary boutique standards: visual merchandising, presentation, stock replenishment, and floor readiness.
• Develop and maintain in‑depth product knowledge to present the maison’s codes and craftsmanship convincingly to clients.
• Manage fittings, reservations and bespoke service requests, coordinating closely with the boutique manager and back‑of‑house teams.
• Process transactions accurately using the boutique POS and ensure compliance with company policies and cash handling procedures.
• Represent the brand with discretion and professionalism at all times; handle confidential client information sensitively.
• Contribute to local client acquisition initiatives and events, supporting outreach and private appointments as required.

Qualifications

• Polished, professional presentation and demeanor consistent with luxury brand standards.
• Commercial mindset with a proven ability to convert client interactions into sales.
• Excellent interpersonal and communication skills; discretion and respect for client confidentiality.
• Flexibility to work retail hours including evenings, weekends and public holidays.
• Right to work in the Hong Kong/Macau market and availability for on‑site boutique shifts.
• Ability to collaborate within a small, high‑performing retail team and to take initiative in a fast‑paced environment.

Skills

Experience

Typically 1–3 years of experience in luxury retail, boutique sales, or high‑end hospitality; prior experience selling fashion, leather goods or accessories preferred.

Education

High school diploma or equivalent; vocational training in retail, luxury brand management, or hospitality is advantageous.

Culture

Chanel fosters a culture of meticulous craftsmanship, refinement and respectful discretion. The workplace emphasizes rigorous training, mentorship and an international clientele, rewarding commercial excellence and loyalty to the house’s aesthetic and service codes.