Fashion Advisor

Overview

Chanel is an iconic independent luxury maison renowned for haute couture, ready-to-wear, accessories and fragrance. As a leading global luxury house, Chanel emphasizes craftsmanship, creativity and a refined client experience across its boutiques worldwide.

Role & Responsibilities

• Deliver exceptional, personalised client service through proactive clienteling and relationship building to cultivate loyalty and repeat business.
• Achieve and exceed individual and store sales targets through consultative selling and expertise in product assortment and heritage.
• Maintain outstanding product knowledge across fashion, leather goods and accessories; present merchandise with exacting standards of luxury retail.
• Execute visual merchandising and window displays to uphold the maison’s aesthetic and seasonal directives.
• Process transactions, manage receipts and returns, and ensure accuracy of POS and CRM systems.
• Support boutique operations including stock management, inventory counts and back‑of‑house organisation.
• Represent the brand at client events, private appointments and in-store activations with discretion and professionalism.
• Adhere to company policies on appearance, client confidentiality and loss prevention while contributing to a collaborative team environment.

Qualifications

• Demonstrable ability to provide high-level client service with discretion and cultural sensitivity.
• Strong commercial acumen with a track record of meeting sales targets in a retail environment.
• Excellent verbal and interpersonal communication skills; polished presentation and grooming.
• Flexibility to work retail hours including evenings, weekends and public holidays as required.
• Professional integrity with attention to detail in transactional and stock procedures.
• Ability to work effectively as part of a team and independently during client appointments.

Skills

Experience

1–3 years of client-facing experience in luxury retail or high-end hospitality is preferred, with demonstrated success in sales and client relationship management.

Education

High school diploma or equivalent; tertiary qualification in fashion, retail, business or a related field preferred.

Culture

Chanel fosters a culture of artistic excellence, meticulous craftsmanship and discretion. The workplace values refined client service, collaborative teams and a commitment to the maison’s heritage and aesthetic standards.