Fashion Advisor

Overview

Chanel is an iconic French luxury house renowned for its couture, ready-to-wear, leather goods, accessories, fragrance and beauty lines. As an employer, the brand is known for exacting standards of craftsmanship, a refined retail environment, and a commitment to discreet, high-touch client service across its boutiques worldwide.

Role & Responsibilities

• Deliver personalised, high‑calibre client service to an international and high‑net‑worth clientele, cultivating long‑term relationships and repeat business.
• Achieve and exceed individual and boutique sales targets through proactive clienteling and conversion of walk‑ins.
• Manage client appointments, follow‑up communications and VIP outreach using boutique CRM and clienteling best practices.
• Present merchandise with immaculate visual merchandising standards and ensure the boutique reflects Chanel’s aesthetic and brand integrity.
• Maintain accurate inventory records, assist with stock replenishment, and ensure secure handling of high‑value merchandise.
• Execute point‑of‑sale transactions, returns and aftersales with discretion and adherence to company policies.
• Support promotional initiatives, product launches and private events to maximise client engagement and sales.
• Uphold compliance with loss‑prevention procedures, internal controls and brand confidentiality at all times.

Qualifications

• Proven retail experience in a luxury or premium brand environment; demonstrable track record of achieving sales targets.
• Exceptional interpersonal skills and a service‑oriented demeanour suited to a discerning clientele.
• Strong organisational skills, attention to detail and the ability to manage multiple client relationships simultaneously.
• Ability to present and communicate product heritage and technical features with authority.
• Flexibility to work retail hours, including weekends and evenings, and to support boutique events and private client appointments.
• Professional discretion and a commitment to maintaining brand standards and client confidentiality.

Skills

Experience

Typically 2+ years of experience in luxury retail or boutique sales, with a proven record of building client relationships and meeting or exceeding sales targets.

Education

High school diploma or equivalent; vocational or tertiary education in fashion, retail, merchandising or business is an advantage.

Culture

Chanel’s workplace culture emphasises meticulous craftsmanship, refined aesthetics and an uncompromising attention to detail. Teams operate in a client‑centric, discreet environment where professionalism, continuous learning and pride in product heritage are highly valued.