Fashion Advisor

Overview

Chanel is an independent French maison renowned for its haute couture, ready-to-wear, accessories, fragrance and beauty lines. As a global luxury house, Chanel combines artisanal savoir‑faire with rigorous standards of client service and an exacting retail aesthetic. The brand operates a network of flagship stores and boutiques worldwide and is recognised for investment in employee training and craftsmanship.

Role & Responsibilities

• Deliver exemplary, personalised client service and cultivate long‑term client relationships through proactive clienteling and follow‑up.
• Advise clients on styling, fit and product selection across ready‑to‑wear, accessories and beauty categories to maximise conversion and average transaction value.
• Achieve and exceed individual and store sales targets through consultative selling and appointment‑based consultations.
• Maintain expert product knowledge and communicate brand heritage, materials and care recommendations with authority.
• Support boutique operations including visual merchandising standards, stock management, POS transactions and service recovery.
• Coordinate with store management on client events, private appointments and CRM records to optimise retention and acquisition.

Qualifications

• Proven retail sales aptitude with a client‑centric approach and strong interpersonal presence.
• Outstanding grooming, presentation and professionalism consistent with a luxury retail environment.
• Ability to work a variable retail schedule including weekends, evenings and peak shopping periods.
• Strong organisational skills with attention to detail in client records and follow‑up.

Skills

Experience

Typically 2+ years of direct sales experience in a luxury fashion or premium retail environment; demonstrable track record of meeting or exceeding sales targets preferred.

Education

Secondary education; vocational training in retail, fashion or customer service preferred.

Culture

Chanel fosters a culture of craftsmanship, discretion and excellence, where employees are expected to uphold the maison’s heritage and refined service standards. The workplace emphasizes continuous product education, attention to detail and meticulous client care within a highly curated retail environment.