Fashion Advisor

Overview

Chanel is an independent global luxury fashion house renowned for haute couture, ready-to-wear, leather goods, accessories and fragrances. The brand is celebrated for its heritage of craftsmanship, discreet elegance and creative leadership; as an employer it places emphasis on client service excellence, product knowledge and the preservation of maison standards across its boutiques worldwide.

Role & Responsibilities

• Deliver exceptional, bespoke client service to a discerning and international clientele in the South Coast Plaza boutique.
• Develop and maintain long-term client relationships through proactive clienteling, appointment management and follow-up communications.
• Achieve and exceed individual and store sales targets and KPIs through consultative selling and cross-selling of product categories.
• Provide expert product knowledge across garments, accessories and leather goods, advising on fit, materials and care.
• Manage visual merchandising and maintain boutique presentation to Chanel standards, including window displays and stock presentation.
• Process high-value transactions accurately using the store POS and follow cash-handling and loss-prevention procedures.
• Coordinate with stockroom and inventory teams to ensure availability of sizes and timely replenishment; assist with receiving and merchandising new collections.
• Represent the brand with discretion and professionalism at client events, private appointments and in-store activations.

Qualifications

• Proven aptitude for luxury retail sales; a minimum of 1 year in a client-facing retail role is preferred.
• Exceptional interpersonal skills with an aptitude for building rapport and long-term client relationships.
• Strong commercial acumen and a demonstrable track record of meeting or exceeding sales targets.
• Impeccable presentation and grooming consistent with luxury brand standards.
• Ability to work a retail schedule including evenings, weekends and peak periods; flexibility for client appointments.
• Legal authorization to work in the United States.

Skills

Experience

At least 1 year of client-facing experience in retail; experience within a luxury or premium fashion house is strongly preferred. Demonstrated success managing high-value transactions and cultivating a repeat client base is desirable.

Education

High school diploma or equivalent required; post-secondary study in fashion, retail, business or a related discipline preferred.

Culture

Chanel cultivates a workplace defined by meticulous attention to craft, refined aesthetics and a client-first mentality. The boutique environment is collaborative and discreet, with a focus on continuous product education and maintaining the maison's exacting service standards.