Fashion Advisor

Overview

Chanel is an iconic French luxury maison renowned for haute couture, ready-to-wear, accessories, fragrance and beauty. Operating globally through owned boutiques and select wholesale partners, Chanel is recognised for its craftsmanship, discreet service and enduring heritage. As an employer the brand is known for high standards, creative excellence and investment in employee training and brand stewardship.

Role & Responsibilities

• Deliver exemplary, personalised client service and build long-term relationships with high-net-worth clients and regular shoppers.
• Achieve and exceed individual and boutique sales targets through proactive clienteling, appointments and follow-up.
• Provide expert product knowledge and storytelling across Chanel categories — ready-to-wear, accessories, leather goods, shoes and beauty.
• Offer tailored styling advice and personal shopping, coordinating looks and private viewings as required.
• Maintain boutique standards: visual merchandising, stock presentation, housekeeping and adherence to brand guidelines.
• Manage sales transactions, returns and exchanges accurately while observing cash-handling and loss-prevention procedures.
• Use CRM and POS systems to record client interactions, track preferences and schedule appointments.
• Collaborate with the Neiman Marcus sales floor team and Chanel regional representatives on events, trunk shows and client initiatives.

Qualifications

• Proven ability to provide discreet, high-touch service to affluent clients.
• Strong verbal communication and interpersonal skills with a polished professional presentation.
• Comfortable handling high-value merchandise and complex sales transactions.
• Flexible availability including evenings, weekends and peak retail periods.
• Ability to work independently within a boutique environment and as part of a multi-brand department store team.

Skills

Experience

Typically requires 2+ years of sales experience with a luxury brand, premium retailer or department store, demonstrating success in building and retaining high-net-worth clients and meeting sales targets.

Education

High school diploma or equivalent required; tertiary study in fashion, merchandising or a related discipline preferred.

Culture

Chanel cultivates a culture of craftsmanship, refinement and discretion, expecting employees to represent the brand with impeccable service and attention to detail. Representatives operate in a performance-oriented yet collaborative environment that values brand heritage, professional development and client confidentiality.